Jacklyne Mbabazi Malinga

Airlines Limited.
Uganda Airlines is the flag carrier of Uganda, whose vision is to be a
world- class airline exceeding customer expectations, through high quality
service, global connectivity and commitment to excellence.
As a

Emirates is the largest airline and the flag carrier of the United Arab
Emirates, based in Dubai. The airline strongly believes in achieving and
delivering complete excellent customer satisfaction through innovation,
refinement and service levels.
As a Cabin

DFCU Bank registered as development finance company of Uganda is a
licensed commercial bank in Uganda by Bank of Uganda to provide
Financial Services e.g. loans, savings, Investments, Debit cards, Credit
cards among others .
As a procurement assistant for the bank, I was accountable for the
effective delivery of procurement services and bridging the gap between
the different branches and the head office in accordance with the
branches requirements, procurement policy and procedures.
Responsibilities;
* Timely preparing of diverse requests for quotations, initiations for
bids and requests for proposal and coordinating their timely
dispatch, while supporting the administrative aspect of the
procurement department under minimal supervision,
* Managing up to date bank’s procurement contracts with vendors
and exhibiting excellent organizational records management.
* Assisting the procurement manager in drafting, editing and
maintaining current and up to date grammatically correct
procurement documents and manuals.
* Researching prices and obtaining quotations from vendors on both
imported and locally available items while monitoring price
fluctuations.
* Copying and circulating bids and proposals for evaluation.
* Managing and coordinating the administrative process, with the
selected suppliers on the good and service requisitioned by
various departments and branches of the bank and ensuring timely
delivery and distribution.
* Maintaining appropriate records to ensure the procurement
process, decisions and contractual agreements are accurately
documented and filed for accountability and audit purposes as well
as independently answer to basic inquiries.
* Managing and supervising support staff through ensuring proper
completion of tasks, duties and assignments especially drivers and
cleaners.
* Performing any other administrative duties as required by the
procurement manager
Key Achievements
* Supervised the team that drafted the terms of reference for the
new DFCU head office in Nakasero.
* Managed the administrative procurement process, with the
selected suppliers on the good and service requisitioned and
ensured timely delivery and distribution.
* Maintained appropriate records that ensured the procurement
process, decisions and contractual agreements are accurately
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documented, filed for accountability and audit purposes

I was responsible for dealing with internal and external customer service
queries in a courteous and efficient and timely manner through email, face
to face and over phone.
Responsibilities:
* Proficiently call handling through attentively listening, probing and
tactfully resolving client issues as well as updating the customer
records according to standard operating procedures with details
of the inquiry and the response provided
* Effectively dealing with customer inquiries and complaints
professionally in Kiswahili and English on the first call quickly and
efficiently and offering a satisfactory response independently.
* Acted as the focal point on selling and educating customers on the
new and existing MTN products and services.
* Making a follow up on customer call where necessary.
* Identifying, sharing knowledge and escalating unresolved issues
confidently to the respective units.
Key Achievements
* Successfully completing and passing the Customer Service
Induction course.
* Attended a business development programme and was awarded a
certificate in team building and presentation skills.
* Exhibited excellent customer care and was always selected by the
team leader stand in for him.
* Feedback on call reviews from my team leader on most occasions
were the highest in the team with an average of 97%.

As the first point of contact for the company, I was in charge of greeting
and welcoming all visitors and clients as well as professionally and
comfortably interacting with everyone who walked into the company on
a day to day basis.
Responsibilities:
* Maintaining an up to date client database (both electronic and
paper) log book and phone/address lists of all contacts.
* Editing, printing and binding large documents for example Bid
documents.
* Establishing best client service relationships, through follow up
calls, drafting emails and correspondences, as well as face to face
customer engagement.
* Coordinating all office staff travel and welfare details for official
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trips, for both expatriate and local staff.
* Maintain and managing the MD’s appointments and diary schedules
by planning and scheduling his meetings, events and
teleconferences and for the company in general.
* Supervising and coordinating all relevant support staff, and
ensuring all tasks assigned to them were handled in a timely and
organized manner, as well as reporting all operational activities of
team members.
* Fleet management and logistics of the company vehicles, for travel
within Kampala and upcountry field trip.
* Managing, coordinating and updating time schedules, annual leave
rosters, payrolls, and personnel welfare.
* Coordinating and drafting minutes in meetings, conferences,
events and workshops as well as handling small logistics.
* Oversee the sanitation of the office to ensure a clean working
environment is maintained.
* Answering questions of walk in clients regarding the company, and
all incoming calls, as well as managing the internal company switch
board routing all calls and relaying accurate and comprehensive
messages to the respective personnel;
* Drafting correspondences and preparing petty cash receipts.
* Sorting and distributing all incoming and outgoing mail, courier
packages and other documents
* Making orders for basic office supplies, office filing, office
photocopying and faxing responsibilities.