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Jacop Almasri, Technical Writer

Jacop Almasri

Technical Writer·TahalufAlEmarat Technical Solutions L.L.C

Jordan

Bachelor's degree, Computer Information Systems

Work experience

Total years of experience: 7 years, 2 months

Technical Writer

February 2024 - Present

TahalufAlEmarat Technical Solutions L.L.C

Irbid, Jordan Remote

February 2024 - Present

Producing high-quality documentation that is
appropriate for its intended audience.
Working with internal teams on products and
documentation requirements.
Create tutorials to help end-users use a variety of
applications.
Review and/or copyedit content developed by other
members of the team.

Company industry:
Cyber & Network Security
Job role:
Information Technology

Operations Support Specialist

November 2020 - February 2023

TahalufAlEmarat Technical Solutions L.L.C

Irbid, Jordan Remote

November 2020 - February 2023

Drive the strategic and tactical roll-out of the OCR
solution.
Accurately and efficiently utilize OCR software to provide
accurate document processing.
Design extraction solutions utilizing AnyDoc Software.
Support end users on understanding extracted data.
Monitor the OCR Workflow to ensure all documents are
verified and processed for extraction.

Company industry:
Cyber & Network Security
Job role:
Support Services

Help Desk Engineer

June 2018 - December 2020

DreamTechs Enterprise Solutions

Amman, Jordan

June 2018 - December 2020

Installation & configuration of a companys computer
hardware operating systems and applications.
Responding to call-outs in a timely fashion.
Diagnosing and solving hardware and software issues.
Installation & configuration of a companys computer
hardware operating systems and applications.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

Irbid National University

May 2018

May 2018

Bachelor's degree, Computer Information Systems

Jordan

Attura Secondary School

May 2013

May 2013

High school or equivalent, Business Administration and Commerce

Jordan

GPA (percentage): 82%

GPA (percentage): 82%

Applying technology skills to personal and workplace business situations. Develop mastery in using MS Office applications (Word, Excel, Access, PowerPoint).

Skills

Customer Service

Expert

Active Directory

Expert

Printer Support

Expert

IT Operations

Expert

Computer Troubleshooting

Expert

SQL

Beginner

windows 7

Intermediate

pc networking

Beginner

outlook

Beginner

operating systems

Intermediate

Computer troubleshooting

Intermediate

active directory

Intermediate

IT Operations

Beginner

computer hardware troubleshooting

Intermediate

windows server

Beginner

system administration

Beginner

BOOTSTRAP FRONT END FRAMEWORK

Intermediate

COMPUTER SCIENCE

Intermediate

CASCADING STYLE SHEETS CSS

Intermediate

DOCUMENT PROCESSING

Intermediate

HTML SCRIPTING

Intermediate

JAVASCRIPT PROGRAMMING LANGUAGE

Intermediate

OPERATIONS

Intermediate

OPTICAL CHARACTER RECOGNITION OCR

Intermediate

TECHNICAL SUPPORT

Intermediate

Customer Service

Expert

Printer Support

Expert

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
ITIL 4 Service Management Certificate
Oracle Apex Course
ITIL 4 Service Management
Mar 2022

Training
IT Service Management
Axelos
Feb 2022
CompTIA A+
CompTIA
Apr 2022

Hobbies and interests

[IMAGE]
Football
Swimming
Reading books
Watching documentary films
Playing football