Head of Security
Hamad Medical Corporation
Total years of experience :34 years, 0 Months
Hamad Medical Corporation (HMC) is Qatar’s premier not-for-profit health care provider. HMC manages eight hospitals and operates both the national ambulance service and a home healthcare service. The combined workforce of HMC is 26, 000 staff.
ACCOMPLISHMENTS
• Restructuring of the Security Department, bringing it up to international standards of best practice.
• Setup of 4 new security departments in 4 new hospitals.
• Develop and implement a violence prevention program to safeguard staff from workplace violence.
• Greatly enhance the capabilities of the security department with the introduction of modern day security technology, electronic systems and tetra communication systems.
• Develop and implement a security incident reporting system.
• Develop and roll out a development program for Qatari security staff.
• Develop and implement security master plan for current functional hospitals and facilities.
• Integrate security activities and responsibilities in the organisation, moving security away from a reactive department to a proactive department that adds to the success and value of the corporation.
• Introduced a holistic security risk framework for hospitals and facilities.
SECURITY SPECIFIC RESPONSIBILITIES
• Coordinate, initiate, implement and supervise all HMC security operations across the 12 hospitals with a combined workforce of 1300 security staff (in-house security offers as well as contract security guards)
• Provide strategic direction to all the hospital security departments that is aligned with corporate objectives and regulatory requirements.
• Direct and manage the physical security protection program for all HMC locations.
• Manage hospital security programs, analyse data, identify trends and establish KPI’s.
• Review all serious security incident reports; take necessary actions; compile follow-up reports to the hospital CEO’s.
• Manage the supply chain and logistic security.
• Make recommendations to senior management on staffing needs, budgeting data, and purchase recommendations.
• Hire, train, and evaluate security personnel.
• Establish department standards, guidelines and objectives and maintains administrative processes.
• Conduct vulnerability, threat and physical security risk assessments and security audits across the corporation.
• Prepare RFP for security tenders and review and approve tender submittals.
• Review (design drawings and equipment specs) of CCTV and security systems installation.
• Driving the effective delivery of multi-year, multi-million dollar security projects to achieve the strategic and operational plans.
HSE SPECIFIC RESPONSIBILITIES
• Committee member of hospital based Facility Safety Management Committees.
• Active member of the Major Incident planning and operational team.
• Active member of the Emergency Response Team.
• Work closely with Fire Safety and Environmental Safety to reduce risk to HMC or to respond to emergencies.
• Ensure all security contractor staff are trained in Fire Safety and Emergency Response.
• Maintain contractor access control system.
Mafraq hotel is an independent 4 star, 250 room’s property, owned and operated by The National Investor (TNI), a privately owned regional investment, and merchant banking group.
ACCOMPLISHMENTS
• Setup of the Safety and Security Department.
• Hotel was operational during an extensive construction and renovation program and no incidents of theft or other security incidents were reported by visitors during the 2 year period.
• Project management of the IP CCTV system. The system was installed ahead of schedule, below cost and was approved by the MOI upon the first inspection.
• Caught serial thieves who had 30 criminal cases against them (from other hotels in the UAE).
• Developed, implemented and certified the hotel to the OHSAS 1800, ISO 14001 and ISO 9001 standards.
• Reduced incidents of violence and fights in the bars by 80% through the implementation of the holistic security program.
• Detected extensive fraud among outlet staff. Presented detailed investigation report to the General Manager that led to a complete change in the financial policies and stock control and inventory methods.
SECURITY RESPONSIBILITIES
• Investigated accidents, thefts, property loss, and unlawful activities.
• Developed and implemented a Security Master Plan for the hotel.
• Developed, maintained, and enforced security department directives, policies, and procedures.
• Planned, assigned, and evaluated the work of subordinates to maintain effective security operations and to accomplish established objectives.
• Conducted and directed investigations relating to fraud, theft and staff misconduct.
• Manage the CCTV operations in line with the MOI requirements.
• Developed documents and proposals for tenders.
HSE RESPONSIBILITIES
• Managed the construction safety during the 2 year renovation and construction period.
• Maintained and improved upon the Health, Safety, Environmental and Quality strategy, systems, and policies (OHSAS 18001, ISO 14001 and ISO 9001).
• Advised managers, supervisors, and staff (inclusive of contractors') of potential hazards arising from any current or proposed processes or operations.
• Inspected work areas and prepared report of findings with recommendations for corrective actions.
• Created a systematic HSEQ training program and trained all hotel staff and contractors on HSEQ procedures,
• Chaired the Safety Committee.
• Developed and implemented emergency response procedures (in line with government regulations).
• Conducted internal audits and inspections to ensure HSEQ standards were met.
Restricted info due to top-secret classification. Employed directly by the UAE Military in the Special Operations Command, working within an operational SOC unit.
ACCOMPLISHMENTS
• Part of the management team that established an operational unit within the SOC.
• Successfully deployed teams operationally.
SECURITY RESPONSIBILITIES
• Planned and conducted trainings and exercises.
• Managed team-related administrative and logistical tasks.
• Provided support services for operational teams.
• Provided advice on the implementation of physical security measures and the use of electronic security systems at critical infrastructure.
• Conducted operational risk assessments.
HSE RESPONSIBILITIES
• Maintain MSDS sheets and make sure information is easily accessible.
• Identify H&S risk during training exercise.
Maintain PPE and ensure it is used as required or recommended
Sterikleen is a highly specialized cleaning company, which offers a diverse range of products and services to a wide range of industries, including commercial, industrial, health care, hospitality, retail cleaning, in both the public and private sectors.
ACCOMPLISHMENTS
• Increased productivity among contracts by streamlining activities and introduction of efficient work patterns.
• Cost saving on contracts by introducing incentive scheme for staff.
• Upselling of existing contracts and increased revenue streams.
• Obtained all regulatory, mandatory or customer required certifications.
OPERATIONAL RESPONSIBILITIES
• Managed 30 contracts across multiple site and geographical locations.
• Contract negations.
• Prepared tender documents.
• Performed quality control inspections.
HSE RESPONSIBILITIES
• Trained contract staff on customer HSE requirements.
• Submitted job safety plans for customers as required.
• Inspected all equipment in accordance to HSE and manufacturer requirements.
Roydon Marina Village is an exclusive holiday lodge resort with private 315 berth Marina, Hotel, Restaurant, Bar and Entertainment suite
ACCOMPLISHMENTS
• Implemented security strategy to combat theft from motorhomes that were in storage.
• Reduced vandalism to company equipment.
SECURITY RESPONSIBILITIES
• Developed a security master plan for the leisure park and marina.
• Formulated security policies, and procedures.
• Investigated security related incidents and thefts.
HSE RESPONSIBILITIES
• Ensured all new seasonal staff follow H&S requirements
• Used all equipment and vehicles as per H&S requirements
Preformed duties in the Uniform Branch, K9- Unit and as undercover officer.
ACCOMPLISHMENTS
• The youngest Warrant 0fficer in the history of the K9-Unit
• Earned consistent commendations for devotion to duty with citations for excellence in rapidly resolving crisis situations, upholding law and order, relating effectively with culturally diverse populations and protecting property and lives
• Successfully implemented crime prevention strategies in downtown Johannesburg, resulting in reduction of crime on tourist and shopkeepers.
• Arrested and successfully prosecuted several high profile wanted criminals.
OPERATIONAL RESPONSIBILITIES
• Performed duties in Uniform branch, Crime Prevention Unit and K9 Unit.
• Participated in law enforcement and security operations within Johannesburg and the surrounding areas.
• Section commander, commanding from ten to two hundred police officers at a time depending on the particular police operation.
• Conducted criminal investigations.
• Partook in urban counter terrorism exercises and operations.
HSE RESPONSIBILITIES
• Represented K9 Unit in Health and Safety Forum.