جاد حرب

 Tasks include :
* Completing procedures when guests arrive and leave.
* Shift leader.
* Checking arrivals and departures.
* Preparing bills and taking payments.
* Resolve day to day operational and administrative problems.
* Dealing with guests complaints.
* Running the audit (the daily charges on the rooms).
* Closing reports.
* Assisting Management in training and evaluating new comers.
* Ensuring adherence to hotel quality standards.

 Tasks included:
* Completing procedures when guests arrive and leave.
* Choosing rooms and handing out keys.
* Taking and passing on messages to guests.
* Dealing with special requests from guests (like booking tickets to tours, shows, etc. or
storing valuable items).
* Answering questions about what the hotel offers and the surrounding area.
* Dealing with complaints or problems and reporting to management.
Reservations:
 Tasks included:
* Processes reservations by mail, telephone or central reservation systems referral.
* Processes reservations from the sales office, other hotel departments, and travel agents.
* Knowing the type of rooms available as well as their location and layout.
* Knowing the selling status, rates, and benefits of all packages plans.
* Communicating reservation information to the front desk.
* Processing cancellations and modifications and promptly relaying this information to the
front desk.
* Understanding the hotel's policy on guaranteed reservations and no-shows.
* Tracking future room availability on the basis of reservations.
* Handling daily correspondence.
* Responding to inquires and makes reservations as needed.
* Making sure all files are kept up-to-date.

* Check In / Check Out.
* Reservations.
* Concierge.

Restaurant:
 Tasks included:
* Chef de Rang.
* Supervising and coordinating activities of dining room personnel to provide fast and
courteous service.
* Inspecting dining room serving stations for neatness and cleanliness, and requisitions
table linens and other dining room supplies for tables and serving stations.
* Train dining room employees.
* Bar man.

 Tasks included:
* Assigning workers to their duties and inspecting work for conformance to prescribed
standards of cleanliness.
* Investigating complaints regarding housekeeping service and equipment, and taking
corrective action.
* Obtaining list of rooms to be cleaned immediately and list of prospective check-outs or
discharges to prepare work assignments.
* Advising manager, desk clerk, or admitting personnel of rooms ready for occupancy.