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Jad Khodr, Sales Customer Service Representative

Jad Khodr

Sales Customer Service Representative·Trust Capita;

Lebanon

Bachelor's degree, business management

Work experience

Total years of experience: 10 years, 3 months

Sales Customer Service Representative

May 2019 - August 2021

Trust Capita;

Beirut, Lebanon

May 2019 - August 2021

• Continuously meeting minimum audience requirements for weekly seminars
• Maintained and maintained CRM database of more than 300 customers
• Connecting to and qualifying leads
• Account management to build trusted relationships with clients, leading to greater satisfaction
• Performing research into the market, customer trends, and competition in the market.
• Liaising with other professionals in the company and in other companies.
• Holding meetings with new potential clients (leads).
• Prepare sales proposals to explain financial product specifications or applications.
• Maintain customers account data on CRM system.
• Explaining for customers financial market information for financial equity products like Type of orders, margin and margin calls

Company industry:
Financial Services
Job role:
Sales

Customer Service Representative

February 2018 - December 2018

Prime Marketing, Nelson FX, Lebanon

Beirut, Lebanon

February 2018 - December 2018

● Pipeline management to maintain and drive conversion rate to successful close.
● Keeping up to date with overall business trends.
● Liaising with other professionals in the company and in other companies.
● Connecting with and qualifying leads.

Company industry:
Financial Services
Job role:
Finance and Investment

Branch Supervisor

November 2016 - August 2017

TAMER FRERES

Beirut, Lebanon

November 2016 - August 2017

Supervised display of merchandise at the store and focused on enhancing visibility of products.
•Prepared/ ensured compliance to annual budget and sales targets (semiannual); managed logistics, inventory and monitored movement of stocks (to enable bundling of slow and fast moving stocks).
•Built/ maintained productive business relationship with high profile customers/ VIPs/ VVIPs for identifying/ developing new business opportunities.
•Maintained updated status of Customer Repair Items and followed up with concerned teams.
•Managed day to day administrative aspects to facilitate smooth functioning of operations; ensured compliance to Government/ Customs regulations and organizational procedures in day to day business operations.
• Reported Sales and store metrics and performance.

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Executive

August 2015 - August 2016

Al Faleh optics, Riyadh, Saudi Arabi

Beirut, Lebanon

August 2015 - August 2016

• Handling sales process from A to Z.
• Focusing on the growth of existing accounts and the acquiring of new business.
• Managing and driving the account team to achieve and exceed set targets.
• Working closely with sales directors to promote brands to potential clients.
• Monitoring account performance.
• Gathering and presenting key data to account executives and suggesting necessary reactions to forecasts.
• Creating and working to business growth plans.
• Liaising with clients to ensure satisfaction and trust.
• Instrumental in handling customer communication from prospect level, to closing, including customer needs assessment.
• Increased Sales by 10 % by end of year.

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Clerk

February 2013 - July 2015

Phoenicia AerRian

Beirut, Lebanon

February 2013 - July 2015

Managing clerical aspects in the store department and assisting the stores management in day to day operations of the store.
•Coordinating activities related to display of merchandise and assisting customers in locating required merchandise.
•Ensuring compliance to organizational standards regarding store ambiance, stocks/ inventory, floor sets, opening and closing procedures.
•Interacting with customers for collation/ understanding of requirements and rendering customized solutions aligned to requirements. • Focusing on day to day activities like operating cash register, scanners/ computers, management of cash transactions and balance drawer at the end of shift.
•Resolving customers’ queries / issues and increasing customer satisfaction; notifying managers regarding escalated customer satisfaction issues.
•Generating/ updating various status reports for the senior leadership team and other stakeholders based on business requirements.

Company industry:
Retail & Wholesale
Job role:
Sales

Store Manager

January 2011 - December 2012

Toy Watch Flag Ship

Lebanon

January 2011 - December 2012

Acknowledged by the Manager for consistently maintaining error free cash register and enhancing sales by 2% compared to annual average.

Responsibilities:
•Supervised display of merchandise at the store and focused on enhancing visibility of products.
•Interacted with customers to ascertain requirements prior to proposing products; assisted customers with demonstration on assembly/ usage of products based on requirements.
•Prepared/ ensured compliance to annual budget and sales targets; managed logistics, inventory and monitored movement of stocks (to enable bundling of slow and fast moving stocks).
•Coordinated activities related to implementation of process improvement projects, merchandizing and market promotions.
•Updated cash register during shift hours and drafted various reports for the management based on requirements.
•Maintained updated status of Customer Repair Items and followed up with concerned teams.

Company industry:
Sales Outsourcing
Job role:
Management

Sales Clerk

June 2010 - December 2011

Toy Watch Flag Ship

Lebanon

June 2010 - December 2011

Coordinated activities related to formation/ check-up of daily journals including receipt/ verification of inventory for ordering of missing inventory.
•Conducted seasonal and monthly analysis for display of merchandise aligned to consumer preferences and other market trends.
•Participated in Semi Yearly Inventory Check to ensure availability of goods based on customer requirements; monitored movement of stock to ascertain customer preferences.
•Ensured compliance to organizational policies/ procedures and statutory requirements to maintain stability and reputation of the store.

Company industry:
Sales Outsourcing
Job role:
Sales

Education

American University of Culture and Education

January 2012

January 2012

Bachelor's degree, business management

Lebanon

;

Skills

MS Office tools
Expert
MS Office tools
Expert
Retail
Expert
Retail
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
● Premiere Customer Service Management
Intermediate
● Premiere Customer Service Management
Intermediate
● Strong analytical skills with high attention to detail and accuracy
Intermediate
● Strong analytical skills with high attention to detail and accuracy
Intermediate
● Good Understanding of different financial instruments like stocks, CFDs, forwards and Futures, Opt
Beginner
● Good Understanding of different financial instruments like stocks, CFDs, forwards and Futures, Opt
Beginner
Excellent management for Sales pipeline.
Intermediate
Excellent management for Sales pipeline.
Intermediate
● Good understanding of key mechanisms of participating in financial market like Type of orders, mar
Beginner
● Good understanding of key mechanisms of participating in financial market like Type of orders, mar
Beginner
● Microsoft Office (Excel, Word, Power Point).
Beginner
● Microsoft Office (Excel, Word, Power Point).
Beginner
● Excellent verbal, written, and interpersonal communication skills
Intermediate
● Excellent verbal, written, and interpersonal communication skills
Intermediate
● Excellent Negotiation skills
Intermediate
● Excellent Negotiation skills
Intermediate
● Proficient in resolving Customer Queries/Complaints, Managing Escalations
Intermediate
● Proficient in resolving Customer Queries/Complaints, Managing Escalations
Intermediate
● Comfort with working with CRM systems
Beginner
● Comfort with working with CRM systems
Beginner
MS Office tools
Expert
MS Office tools
Expert
Retail
Expert
Retail
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Capital Markets &Securities Analyst (CMSA)
Aug 2021