Managing Director and Board Member
GlobeMed Egypt
Total years of experience :15 years, 6 Months
Designation Chronology:
• Managing Director and Board Member, Oct 2016 - Present
• General Manager, Oct 2012 - Oct 2016
Highlights:
• Successfully conceptualized and established the Egyptian operation from scratch by building strong relationships with key players in the market.
• Instrumental in incorporating the nucleus team to set-up all the GlobeMed processes to start servicing clients in Egypt, and spearheaded the growing team to reach leadership position as a TPA in the Egyptian health insurance market.
• Represented the GlobeMed Group at various seminars to share the Egyptian experience, and got updated on new developments taking place at the GlobeMed Group level.
Key Responsibilities as Managing Director and Board Manager:
• Provide leadership, direction, and guidance to the company, with focus on sustaining its position as the health industry leader in Egypt.
• Maintain constant track of the operational performance of various departments within the company, and motivate team to attain higher service levels.
• Function as a Member of the Board of Directors, participate in BoD meetings, and take accountability towards the implementation of resolutions agreed upon.
• Develop and sustain healthy relationships with various partners, potential associates, and senior executives, from across private and public sector domains.
• Collaborate with distinctive heads of departments, ensure that their objectives are aligned with the business strategy, and administer control over performance and productivity.
• Extend necessary support to the business development team for the purpose of further growing the portfolio, through the introduction of innovative sales and product positioning plans.
• Coordinate with the operations team to analyze performance, optimize existing processes, and enhance the services offered by the company.
• Provide effective guidance to HR, oversee business requirement collation for critical projects, and work towards effective solutioning.
Key Responsibilities:
• Spearhead the organization with the long-term objective of maintaining leadership position in the Saudi Third Party Administrator (TPA) sector, through the introduction of innovative initiatives.
• Strategize the short, mid, and long-term growth plans of the company, and formulate a comprehensive roadmap to achieve revenue goals.
• Evaluate the challenges and risks faced by the company, assess market scenarios, analyze competitor strategies, and accordingly provide direction to KSA operations.
• Lead and manage the development of newer platforms that leverage best-in-class technologies, with a view to roll-out tailor-made medical insurance and healthcare solutions.
• Work towards improving the service levels delivered to customers, and constantly monitor the operational performance to maintain consistency.
• Attend the meetings of Board of Directors, participate in discussions, and assist in critical decision making with regards to operations.
• Handle accountability towards designing and implementing policies, procedures, and operational guidelines, while ensuring legal and regulatory compliances.
• Build and maintain professional relationships with risk carriers, corporate groups and healthcare providers from public and private domains.
• Provide leadership to various department heads and assist them in streamlining respective operations in order to maximize productivity and optimize performance.
• Design, launch and oversee strong business development programs to build a large client base for the company
Key Responsibilities as General Manager:
• Performed continuous monitoring of the company’s operational performance, and introduced positive changes in the work culture.
• Participated in BoD meetings, presented insights about ongoing operations, and took charge for the implementation of points discussed.
• Established interaction with various potential partners such as risk carriers, large groups, healthcare providers etc, and develop lasting relationships from the business standpoint.
• Collaborated with the heads of departments, understood their concerns regarding operational performance, and assisted them in aligning departmental objectives with company goals.
• Handled accountability towards expanding the company’s client portfolio, through the planning and roll-out of robust sales and marketing strategies.
• Maintained effective coordination with the operations department, identified scope for improvement, and deployed measures to optimize existing processes and systems.
• Delivered effective guidance to the HR Team, for setting up special programs focused on training and development, employee recognition, and employee welfare.
• Rendered insights in market knowledge, competitor understanding etc, for the purpose of finalizing business requirements for major projects related to solution development.
Designation Chronology:
• Franchising Manager, Nov 2011 - Oct 2012
• Software Maintenance and Development Manager, Nov 2008 - Oct 2011
Key Responsibilities as Franchising Manager:
• Managed operational set-up activities, defined action plans for establishing new operations, and analyzed the need for new processes based on localization of GlobeMed Solutions.
• Ensured that the know-how transfer, localization and deployment of systems, and staff trainings are conducted in line with the pre-set timelines.
• Maintained appropriate coordination between corporate functional managers and their correspondents, with a view to execute system changes, data changes, training programs, etc.
• Functioned as the key interlocutor and decision maker for operations, and established end-to-end communication with various suppliers of GlobeMed solution.
• Planned and managed various activities of different units and resources of the Franchising Division, prioritized tasks, and optimize workflow.
• Collaborated with Department and Business Unit Heads, planned various projects, developed annual business plans, and allocated departmental budgets.
• Handled accountability to drive performance appraisals, continuous evaluation of franchisee business performance, and revenue trends.
Key Responsibilities as Software Maintenance and Development Manager:
• Handled end-to-end accountability towards the establishment, designing, and planning and development guidelines for the business.
• Coordinated with clients for translating their defined business requirements into feasible, scalable, and customized technical solutions.
• Conducted thorough analysis of client requirements and accordingly evaluated the technology needs, with a view to identify the best suited platforms.
• Involved in facilitating the successful conversion of business and system requirements into detailed system designs and technical specifications.
• Functioned as a Technical Leader for the application projects, guided team members to prioritize and execute tasks in line with pre-defined project schedules.
• Ensured that necessary databases are designed and developed for various solutions, while also ascertaining that bugs / errors are rectified.
• Planned and executed the start-to-end analysis and troubleshooting process for the existing program code, in order to correct errors as and when needed.
PREVIOUS ASSIGNMENTS:
• 2005 - 2008 (3 Years): Oracle Development Manager, GlobeMed Ltd, Lebanon
• 2003 - 2005 (2 Years): Senior Programmer, GlobeMed Ltd, Lebanon
• 2000 - 2003 (3 Years): Analyst Programmer, BML Isticharat, Lebanon