Store Manager
Minimarket Saad (Family Business)
Total years of experience :21 years, 9 Months
Completes store operational requirements.
Identifies customer requirements by establishing rapport with customers.
Monitor inventory levels and ensures availability of merchandise.
Maintain outstanding store conditions; safety, cleanness and visual merchandising standards.
Formulates pricing policies by reviewing merchandising activities, studying trends.
Markets merchandise by studying sales promotion, and display plans.
Contacting suppliers’ agents negotiating best deals and promotions.
Manage a portfolio of accounts achieving long term success.
Identify and contact potential customers and develop positive relationships with clients.
Act as the point of contact and handle customers’ individual needs.
Generate new business using existing and potential customer networks.
Store and sort financial and non-financial data in electronic form and present reports using Salesforce CRM.
Negotiate the terms of an agreement (payment terms, delivery, installation…) and close sales.
Resolve conflicts and provide solutions to customers in a timely manner.
Set and track sales account targets, aligned with company objectives.
Monitor sales metrics, quarterly sales results and annual forecasts.
Managing the sales process for new prospects, from initial contact through to closure, including visiting the potential customers for new business.
Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
Ensure the adequacy of sales-related equipment or material.
Respond to complaints from customers and give after-sales support when requested.
Handle the processing of all orders; Project design, procurement, pricing and implementation.
Inform clients of unforeseen delays or problems.
Store and sort financial and non-financial data in electronic form and present reports using CRM.
Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.
Achieving all revenue targets & objectives in line with the Business Plan.
Monitor the team’s progress, identify shortcomings and propose improvements.
Assist in the preparation and organizing of promotional material or events.
Ensure adherence to laws and policies.
* Managing the sales process for new prospects, from initial contact through to closure, including visiting the potential customers for new business.
* Contacting prospective customers and discussing their requirements.
* Achieving all revenue targets & objectives in line with the Business Plan.
* Dealing with customer enquiries face to face, over the phone or via email.
* Provide customers with quotations.
* Negotiate the terms of an agreement (payment terms, delivery, installation ) and close sales.
* Gather market and customer information and provide feedback on buying trends.
* Represent your organization at trade exhibitions, events and demonstrations.
* Review your own sales performance.
* Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.
* Monitoring delivery times to ensure purchased goods are on time.
• June 2010 - January 2011
At Your Service
Operations Coordinator
* Managing stock in the warehouse.
* Receiving and delivering parts from and to the warehouse.
* Assigning service calls to the technicians.
* Dealing with local suppliers in order to provide best deals for needed spare parts.
* Managing the company fleet.
* Receiving customer calls relative to defected machines.
* Preparing offers.
* Issuing invoices, delivery notes
• March 2008 - May 2010
SOLARCO
Assistant Technical manager
* Managing stock in the technical department spare parts warehouse.
* Receiving and delivering parts from the technical department warehouse.
* Assisting the technical manager in assigning service calls to the technicians.
* Dealing with local suppliers in order to provide best deals for needed spare parts.
* Managing the company fleet.
* Receiving customer calls relative to defected machines.
* Issuing offers, invoices, delivery notes and transfers.
• March 2005 - Jan.2007
S.E.T.S (DELL)
Delivery coordinator
* Managing stocks in warehouses between Expeditors warehouses and S.E.T.S. Downtown warehouse.
* Issuing transactions papers: ➢ Issuing production orders for PCs related to sales orders in order to be checked (hardware and software) by technicians taking in consideration customers demands.
➢ Sales invoices and deliveries related to the sales preparation orders to be delivered.
➢ The needed papers for replacing defective items requested by the technical manager.
➢ Purchasing: processing and following the orders of the needed items from local market.
* Coordinating with salesmen, clients and delivery company (Expeditors) to schedule the deliveries.
* Coordinating with salesmen and Technical department to schedule the installation calls in relation.
* Issuing invoices for regional sales and managing deliveries with DHL when needed.
* Performing inventories twice a year in order to control the stock differences.
• Feb. 2004 - Mar. 2005
Hypermarket Bou Khalil - Mkalles
Stock manager
* Managing stock, vouchers, credit-notes and purchase between showroom, warehouse, other branches and dealers.
* Performing inventories every day in order to control the stock differences.
* Leading a group in the showroom into products displaying and client's services.
* Leading a group in the non-food department (detergent, electronics, stationery )
* Performing stock transfers from warehouse to showroom upon shelves needs.
* Monitoring the group in the showroom into products displaying, expiry dates and client's services.
• Jul. 2001 - Jan. 2004
Bou Khalil Cash & Carry, Hadath
Assistant stock manager
* Managing stocks in the warehouse in Hadath and between Bou Khalil branches.
* Performing inventories every day in order to control the stock differences.
* Deploy, manage and administrate Windows 2000 Server and network.
* Troubleshooting printers, computers and network hardware and software
2009 - 2012 "Arab open university", Beirut, Lebanon Bachelor of Business Administration Management
1997 - 1998 "Université Libanaise - Faculté des Beaux Arts - INBA", Furn El Chebback Architecture (1st year)
1996 - 1997 "Université Libanaise - Faculté de Droit et de Sciences Politiques", Jal El Dib Law (1st year)
1995 - 1996 "Collège Notre Dame des Pères Carmels", Hazmieh, Lebanon Official Baccalaureate - Elementary Mathematics
