Jade Hughes

Excello Law is one of the first truly agile law firms - delivering flexibility and control to the lawyers to work when, where and how they choose, and lowering overhead costs to develop better value legal services.
• Supported and managed a Team of 10+ Lawyers
• Responded to over 10 new client enquiries daily either by telephone or email and 90% became new clients of the business
• Served clients in a professional, positive way in person and over the phone and received positive feedback from the clients including distressed situations
• I was in charge of all office operations including stock levels of office/kitchen supplies, client meeting bookings, serving client refreshments, post/deliveries entering and leaving the office
• Learnt how to use various legal systems which enabled me to meet deadlines and carry out work effectively which helped the company to succeed and expand

Land Rover is a British luxury brand of predominantly four-wheel drive, off-road capable vehicles, owned by multinational car manufacturer Jaguar Land Rover.
• Received a promotion
• Increased sales for the company
• Consistently achieved and exceeded monthly sales targets by effectively engaging with customers, showcasing products, and addressing their needs
• Managed sales team
• Contributed to excellent customer service
• Demonstrated an in-depth understanding of the product line, enabling me to answer customer enquiries accurately leading to a 90% reduction in escalated issues
• Showroom layout optimization
• Learnt how to use various online systems for new and used vehicles which contributed to the growth in the company
• Given the responsibility to carry out the businesses daily banking

The Kinmel & Kinspa is a 4 star hotel which offers splendid accommodation, fine dining and an award winning luxurious Spa complex.
• First point of contact for the business
• Handled and replied to 100+ phone calls and emails on a daily basis
• Processed guests check ins and outs while providing excellent customer service
• Handled and resolved 90% of customers complaints/issues
• Improved front-desk efficiencies while providing positive customer service
• Greeted, organized and supervised a French rugby team of 40+ members who were guests of the hotel for the Rugby World Cup
• Handled a large amount of cash on a daily basis in an error free and calm manner

Salon Services is a strictly trade only brand. Trading in over 100 stores across the UK and Ireland they offer professionals access to an incredible range of professional salon quality products, expert advice and Brands.
• Handled customer queries face-to-face and on the phone
• Helped customers make purchasing decisions by offering suggestions
• Took responsibility of the store and managed a small team whilst the store was facing management issues
• Worked well under pressure especially during the Christmas period when salons were at their busiest
• Followed company guidelines on retail and security procedures
• Handled large amounts of cash on a daily basis in a calm and organized manner
• Achieved monthly sale targets which increased sales between 2012-2013