Administration / Front Desk
Repton School
Total years of experience :20 years, 11 Months
• Managing the daily flow of the administration department
• Checking Daily attendance
• Providing the best customer service to Parents
• Following up requests from teachers and Parents relating to customer service
working at the front desk - along side administration roles,
• Insuring passengers comfort before, after and during the flight
• Organising passengers in conjunction with ground staff
• Insuring passenger manifest is adhered to and followed
• Distribution of food in accordance with flight authorities and company policy
• Working as a team to insure that daily operations of the flight where followed and the best customer service given
• Working as a team
Style & Class London Hair Salon, Dubai - Admin/Recep.
Aug 2010-september 2011
• Receiving client reservations and maintaining a logical diary to ensure customer and stylist availability.
• Preparing and maintaining company accounts and daily records.
• Marinating adequate filing system of all company transaction records and documents
• Preparing and submitting monthly reports to company owner and manager detailing the company activities for the month.
• Following up clients relating to customer service.
Crown & Lion, Byblos Hotel, Dubai - Customer service
Aug 2009 - Jul 2010
• Overseeing a team charged with following up with prior guests to get feedback on their stay.
• Preparing weekly reports detailing customer feedback and necessary and recommended actions.
Apcoa, London - Parking Customer Service Adviser
Oct 2007 - Aug 2009
• Managing a team to deal with customer complaints and queries.
• Ensuring all relevant complaints are dealt with in a prompt and appropriate manner.
• Preparing weekly reports for senior management detailing all relevant complaints and the necessary actions.
The Listening Company, London - Sales consultant
Feb 2006 Sep 2007
• Generating Business to Business sales of mobile phone contracts for a reputed telecom provider.
• Consolidating and finalising each contract and ensuring both parties interests are met.
• Consistently met monthly sales targets ahead of schedule.
BPS Contact centre, London - Sales consultant
Feb 2005-Feb 2006
• Generating Business to Business sales of landline telephone provider.
• Consistently met monthly targets ahead of schedule.
Toni & Guy Apprentice, London
June 2003- Feb 2005
• Assisting Senior stylists with day to day hair dressing
• Maintaining customer service and ensuring all clients where happy.