It Technical Support Engineer
Etisalat Sharjah
Total years of experience :5 years, 9 Months
1. Configuring Customer Premise Equipment connected to Access Point and Base stations for WIMAX Connections, where there is no other access method.
2. Configuration & troubleshooting of GPON Devices (Zhone, Alcatel etc.).
3. Configuration and troubleshooting different types of Etisalat Modem.
4. Configuration and troubleshooting of IPTV and PABX devices.
5. Coordinate with Field Staffs & Further Level Support teams for service fulfillment, with the help of Etisalat Databases and Management Tools
6. Ensure that the correct ONT is mapped and accounts are configured and working
7. Ensures that the VALUE ADDED SERVICES are added as per the Rate Plans
8. Hands on expertise on NMS Tools of vendor equipment from Huawei, Zhone, Alcatel, Siemens, Ericsson, Fetex and other Next Generation Network Voice Switches, FTTH, FTTx, Access Networks--Planning, migration, convergence.
9. Optical Line Terminals used from Alcatel-Lucent GPON 7360 ISAM FX/ ZHONE GPON MXK 819/ Huawei GPON MA5600-T
1. Setup and configure hardware/software for stand-alone & network based desktops and laptops.
2. Installation, Configuration and proper support of Active Directories based on Windows Server 2003 and 2008 R2.
3. Installation, configuration and testing of Citrix software.
4. Installation, configuration and testing of Managed Client software.
5. Configuration and supporting user’s mobiles and tablets for company business needs.
6. Configuration and troubleshooting of wireless access points.
7. Configure and manage the WI-FI access for the users as per company rules.
8. Setup and configuration of network switches and routers.
9. Installation and configuration of Mail servers (outlook and Microsoft exchange).
10. Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
11. Coordinate with respective vendor to resolve technical problems.
12. Relocates or moves exiting PCs, printers and hardware Peripherals as requested by the users and service desk.
13. Managing the User PCs in Domain & workstation and providing the permissions on server, Enforce security policies and keep environment up to the company standard.
14. Working closely with onsite technical teams to recognize and report root cause analysis of incidents reported to the service desk.
15. Conducting preventive and breakdown maintenance.
16. Installation and troubleshooting of local and network printers.
17. Installation, configuration and troubleshooting of Scanner and ID card Printer.
18. User ID card Design and printing.
19. Configuration and troubleshooting of VPN firewall and VPN Client software.
20. Working up on the Ticketing Tools like Manage Engine Service Desk Plus and Manage Engine Desktop Central.
21. Configuration and Troubleshooting of CCTV Cameras.
22. Configuration and troubleshooting of PABX Telephone System.
23. Configuration and troubleshooting of network storage devices.
24. Termination and Testing of network cables (UTP, Coaxial and fiber).
25. Installation, configuration and troubleshooting of Access Control Devices.
26. Installation and configuration of Digital signage Management software.
Installation and configuration of computer hardware, operating systems and applications software.
Monitoring and maintaining computer systems and networks.
Troubleshooting system and network problems and diagnosing and solving hardware and software faults.
Setting up new user’s accounts and profiles and dealing with password issues.
Conducting electrical safety checks on computer equipment.
Implement the network solution for Smart Class room.
Install smart class room software (DigitaLly).
Installation and configuration of Smart Class Room Equipment (like computer, interactive white Board and projector etc.)
Provide Smart Class room training for Teachers.
Prepare the Smart Class room teachers performance Report.
B-Tech in Computer Science and Engineering
Diploma in Computer science and Engineering.