Shift Supervisor
M.H Alshaya
Total years of experience :16 years, 2 Months
1: Customer Service
• Welcomes and connects with customers. Determines customer needs and suggests appropriate product. Offers customers demonstrations and samples of product, encouraging customer interaction.
2: Quality Beverages
• Prepares beverages to Starbucks standard. Follows health, safety guidelines for all products and service.
3: Store Operations
• Follows, and takes a lead in directing others to follow, policy and procedure for operational flows at each station, and in applying standards for merchandising stock rotation and storing of all products. Performs and directs others to complete cleaning tasks in accordance with duty roster and cleaning schedules. Place orders to assist shift operators. Assists in staff scheduling and in adjusting staffing to meet trading requirements.
4: Profitability
• Follows, and guides others in following cash handling procedures and till point policies. Follows inventory stocking and recording guidelines. Contributes to store goals for increasing sales and improving profits. Assists store management with banking responsibilities, and minimize store cost according to KFR.