Jaime الين

• Act as a central coordination point across operations, internal teams, and external stakeholders in
a client services environment, ensuring alignment and smooth execution of business activities.
• Manage end-to-end administrative and operational processes across 300+ client activities in Zoho,
ensuring all documentation, milestones, and approvals are completed accurately and on time.
• Streamline workflows, including client communication processes, improving efficiency and
reducing errors.
• Monitor tracking systems to proactively identify delays and maintain operational performance.
• Ensure all client documentation and processes adhere to internal compliance standards and
regulatory requirements prior to submission.
• Coordinate complex calendars, meetings, and stakeholder communications, supporting senior
leadership priorities and time management.
• Prepare reports and operational updates for senior leadership to support decision-making and
business planning.
• Coordinate travel arrangements, including flights and accommodation, supporting international
client meetings and events.
• Managed ad hoc personal and business-related requests, sourcing and coordinating external
providers while handling sensitive tasks with discretion.

• Coordinated across internal teams and external stakeholders to support business operations and
senior management requirements.
• Managed and maintained internal databases, ensuring accuracy across 50+ active listings and
optimising data workflows.
• Produced reports and analysis to support business decisions and senior management planning.
• Streamlined internal processes, improving efficiency in communications, documentation, and
reporting.
• Supported CRM upgrades and data migration, uploading and validating large volumes of data
while ensuring accuracy and completeness.
• Conducted research to identify and support selection of external services and solutions, alongside
preparing marketing and operational documentation for senior executives.

• Managed scheduling, leave tracking, and shift planning, supporting operational coverage and
workforce coordination across teams.
• Generated reports and maintained records to support management decision-making and
operational oversight.
• Coordinated training and maintained records for 300+ employees, ensuring compliance and
smooth onboarding.
• Collated employee documents for airside pass applications, ensuring accuracy and timely
submission.
• Administered HR and compliance documentation processes, ensuring accuracy and adherence to
company policies.
• Acted as interim lead, managing team coordination, workflows, and task allocation.
• Provided administrative support to 300+ employees, serving as a key point of contact for queries
and coordination.
• Assisted in updating policies and compliance procedures, including data protection and HR
documentation, to maintain regulatory and internal standards.

• Coordinated passenger processing and operations in a high-volume international aviation
environment, ensuring efficiency and accuracy.
• Verified documents for compliance and accuracy prior to travel.
• Delivered high-quality customer service while adhering to company policies and operational
standards.
• Communicated effectively with external and internal stakeholders to resolve issues and maintain
smooth operations.

• Managed front desk operations, including calls, visitors, and courier coordination.
• Maintained organised filing systems and supported office administration.
• Oversaw daily office operations, including oversight of facilities, office resources, and vendor
coordination to ensure smooth business functioning.