IT Administrator
Flex Tech Solution
Total years of experience :10 years, 0 Months
• Project implementation of Queue Management System (QMS) including Scope of Work, Implementation steps and Rollout plan.
• Evaluating, organizing and prioritizing work within the overall project schedule.
• Customer Visit Management (CVM v11.0.5) system installation and configuration at client site.
• SQL and Database maintain and optimize databases, ensuring IIS, features, and efficient retrieval for branch CVM applications.
• Specialist in CVM troubleshooting with Banking firms (RAKBANK), Hospital Firms (SAUDI GERMAN HOSPITAL) & Embassy (Egyptian).
• Implementation and configuration of QMS Reports in SQL Server Reporting Services.
• Provided technical training and presentation to Bank and Hospital staffs on QMS.
• Created lab for Queuing system (CVM) for testing new updates before implementing on Banking servers for smooth upgrades without downtime.
• Supporting client (GLENCORE) for IT related support such as domain migration, system upgradations, server configurations & IT maintenance.
• Supporting client (ENOC) for Handheld Devices Integration support such as MDM Application, Card Printing with API Interfaces.
• Configured, implemented and maintaining ESET - Endpoint Security V6.5 compliance with Flex Tech Network Access Policy.
• Prepare technical SOW, BOQ and quotations.
• Prepare SOPs for the carried-out projects including all required technical details with final project acceptance.
• Incident Management, Incident Response via ManageEngine.
• Installation, managing and troubleshooting Windows OS and Server.
• Installation and providing solutions for network architecture for organizations.
• Project implementation of Queue Management System (QMS) including Scope of Work, Implementation steps and Rollout plan.
• Evaluating, organizing and prioritizing work within the overall project schedule.
• Customer Visit Management (CVM v11.0.5) system installation and configuration at client site.
• SQL and Database maintain and optimize databases, ensuring IIS, features, and efficient retrieval for branch CVM applications.
• Specialist in CVM troubleshooting with Banking firms (RAKBANK), Hospital Firms (SAUDI GERMAN HOSPITAL) & Embassy (Egyptian).
• Implementation and configuration of QMS Reports in SQL Server Reporting Services.
• Provided technical training and presentation to Bank and Hospital staffs on QMS.
• Created lab for Queuing system (CVM) for testing new updatesbefore implementing on Banking servers for smooth upgrades without downtime.
• Supporting client (GLENCORE) for IT related support such as domain migration, system upgradations, server configurations & IT maintenance.
• Supporting client (ENOC) for Handheld Devices Integration support such as MDM Application, Card Printing with API Interfaces.
• Configured, implemented and maintaining ESET - Endpoint Security V6.5 compliance with Flex Tech Network Access Policy.
• Prepare technical SOW, BOQ and quotations.
• Prepare SOPs for the carried-out projects including all required technical details with final project acceptance.
• Incident Management, Incident Response via ManageEngine.
• Installation, managing and troubleshooting Windows OS and Server.
• Installation and providing solutions for network architecture for organizations.
• Ensure the smooth IT Operation for the hotels (PMS, Micros, Call Accounting, MC, Interface, IPTV, Guest Internet & Queries).
• Successfully IT Infrastructure setup for Preopening and go live Operation.
• Expert in troubleshooting IDS Next 4 PMS Hotel Application software, create users, define access rights.
• PABX Systems (Avaya and Mitel) to control, Call accounting and its integration.
• Managing Internet Servers i.e.: Aruba, 24 online Splasher, Huawei generate tickets to control internet connectivity b/w users.
• Serving internet to the guests on required basis.
• Maintain Windows Servers 2016 STD, 2019 domain controller, creating, Deleting and assigning roles of domain users as per company policies.
• Managing Internet Servers i.e.: Aruba, 24 online Splasher, Huawei generate tickets to control internet connectivity b/w users. Serving. internet to the guest on require basis.
• Managing more than 10 servers, VPN, IPTV, Large.
• Ensuring all the System configured and monitored for maximum functionality and availability.
• Installation & management of Routers, Firewall and switches.
• Maintaining up to date Antivirus levels on all machines.
• Configuring, Managing and monitoring.
• Configuration of IOS: Management of commands.
• Installation, configuration and maintenance of Network, local, Wireless and Multi-Function printers (MFP) and scanners.
• Expert in Acronis backups with good knowledge of Hirens Boot
• Provide local and remote desktop/ software support to All the users.
• Work as a team member in support department to fulfil essential tasks.
• Prioritization of time, tasks, and incidents as they arise.
• Creation of SOP documents / User FAQs.
• Escalate incidents and tasks to the appropriate personnel as needed.
• PC assembling and troubleshooting of various hardware issues.
• Coordination with IT vendors for servicing of IT assets.
Demeed University