Jairah Borlongan

Actively participated in ensuring smooth process
flows by timely delivery of services.
Helped reduce pending administrative cases,
minimizing turn around times.
Served as the point of reference for every human
resource matters of client contacts.
Proactively conducted focus group discussion for
better employee experience and client success.

Provided prompt administrative support to HR
Business Partners, improving overall productivity
and efficiency.
Implemented standardized process flows to
streamline internal HR operations.
Supported the execution of policies aimed at
enhancing employee performance and workplace
engagement.
Delivered high-quality client success support,
strengthening employer-client relationships.

Managed government mandated benefits
account opening process.
Conducted interviews and successfully
onboarded applicants who are now valuable
employees.
Provided exceptional support to employees,
addressing inquiries and concerns regarding their
benefits.
Developed and implemented Standard Operating
Procedures (SOP) for Recruitment, Onboarding,
and Offboarding.
Generated monthly HR metrics to evaluate
workforce strengths and weaknesses.

• Implemented a systematized patient database
framework still in use by hospital administration.
• Managed customer/patient communications,
handling emails, calls, and inquiries.
• Assisted in inventory management of hemodialysis
supplies.
• Processed patient grants and benefits efficiently.

• Attained top seller status through effective
management and outstanding sales performance.
• Proactively resolved inquiries, enhancing customer
satisfaction.
• Demonstrated consistent high performance and
received excellent customer ratings.