Sr. Systems Engineer
Zensar Technologies Pvt Ltd
Total years of experience :7 years, 7 Months
• Designed, implemented and configured CISCO Unified Communications products such as CUCM, CUC, Jabber, IM and Presence and Supervisor Desktop.
• Installed, configured IOS voice gateways running SIP, H323, MGCP protocols.
• Maintained a stable operational environment through the use of monitoring tools such as Syslog, RTMT.
• Created multiple technical documentations, reference guides for technicians and end users.
• Attending daily status report and incident management calls.
• Worked with Telecom vendors to address connection issues with PRI, SIP and POTS line.
• Worked on MACD - (Move, Add, Change and Deletion) related Tasks and Incidents.
• Troubleshooting of IP Phone registration issues
• Troubleshooting of one way audio issues
• Deployment of new systems and new versions of existing systems.
• Configuration and troubleshooting of Extension Mobility and SNR (Mobility/RDP).
• New Site Implementations.
• Collecting, analyzing user requirements and liaising between respective ICT Groups and software suppliers.
• Developing, validating and executing testing plans of new systems and new versions of already existing systems.
• Ticketing Tool: Service-Now
• Manage account balances to discover outstanding debts or other inconsistencies
• Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
• Check the data input in the accounting system to ensure accuracy of final bill
• Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.)
• Issue customer account statements periodically or whenever necessary
• Receive payments through various methods (cash, online payments etc.) and check for credibility
• Send reminders for payments and contact customers when assigned
• To provide technical support on the installation, configuration, upgrades, maintenance, cabling and connectivity of our on premise
• Assist in the monitoring and enhancement of performance of all infrastructure including VOIP phones and third party SIP phones.
• Move, Add, Change, Deletions.
• Update and improve hardware, software and processes documentation.
• Provide efficient support to all users.
• Patch and update all software and keep up-to-date with the latest releases and related features.
• Update accounting records with new payments, balances, customer information etc.
• Answer questions and handle complaints from customers regarding bills
• Report on activity to upper management
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