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jalal allam, Executive Director

jalal allam

Executive Director·Azure resort riverand sea hotel

Lebanon

Master's degree, Master Degree in business management

Work experience

Total years of experience: 16 years, 5 months

Executive Director

April 2023 - Present

Azure resort riverand sea hotel

Beirut, Lebanon

April 2023 - Present

Company industry:
Hospitality & Accomodation

Director of House Keeping

February 2023 - Present

Azure resort

Beirut, Lebanon

February 2023 - Present

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Director of housekeeping

April 2011 - January 2019

Golden Tulip De Ville Hotel

Beirut, Lebanon

April 2011 - January 2019

 Ensure hotel rooms and all premises meet the organization standard
 Quality service control
 Directing and controlling all housing keeping operation
 Coordinating with other organization departments to ensure guest satisfaction
 Laundry supervision and linen inventory
 Daily team briefing with all staff level
 Distributing Daily and monthly staff Tasks to insure organization goals .
 Yearly Budgeting ( Man power, linen, equipments etc)
 Dealing with guest complains and insure guest satisfaction with five stars feedback.
 Daily meeting with GM and Head of departments
Company industry:
Catering, Food Service, & Restaurant

Senior Executive Housekeeping, maintenance in

February 2013 - April 2014

hotel by queens hospitality (boutique hotel)(pre-opening

Beirut, Lebanon

February 2013 - April 2014

And Night manager
Company industry:
Hospitality & Accomodation

Executive Housekeeper and laundry manager

February 2011 - February 2012

Golden tulip de vill hotel

Beirut, Lebanon

February 2011 - February 2012

Responsible for running laundry departments day to day operations and also to deliver an excellent Guest experience while managing stock ordering and supplier relationships.
Company industry:
Catering, Food Service, & Restaurant

Supervisor/Senior supervisor

January 2009 - January 2011

Safir heliopoliten hotel

Beirut, Lebanon

January 2009 - January 2011

 Responsible for ensuring that the standards of cleanliness are met.
 oversee employees performance,
 provide guidance,
 support, identify development needs,
 Manage relationship between staff and the organization .
Company industry:
Hospitality & Accomodation

Supervisor house

January 2008 - January 2009

Sheraton Hotel

Beirut, Lebanon

January 2008 - January 2009

74 room Internal laundry One F&b outlet Outside pool
Company industry:
Hospitality & Accomodation

Supervisor

January 2006 - January 2008

Phoenicia Intercontinental

Beirut, Lebanon

January 2006 - January 2008

 Night auditing /receptionist
 Check in/out rooms

Verify posted entries to guest and non-guest accounts.
 Balance all front office accounts.
 Resolve room status and rate discrepancies.
 Review guest credit transactions against established limits.
 Generate operational and managerial reports
Supervisor housekeeping for tower A and B (Phoenician and roman tower)

F&B captain waiter/
 Wine opening and service French cuisine
 Fine Dining.
 Food Service.
 Bartending.
 Guest Satisfaction.
 Food Preparation.
 Private Parties.
 Food Order
Company industry:
Hospitality & Accomodation

Education

American university

April 2016

April 2016

Master's degree, Master Degree in business management

Lebanon

American university

April 2016

April 2016

Master's degree, Master degree in hospitality management

Lebanon

Lebanese American University

February 2016

February 2016

Master's degree, Business Administration And Hospitality Management

Lebanon

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

American University (IHA)

January 2014

January 2014

Bachelor's degree, Bachelor degree

Lebanon

Skills

Guest satisfaction
Expert
Guest satisfaction
Expert
FRONT OFFICE
Expert
FRONT OFFICE
Expert
DEPRECIATION
Intermediate
DEPRECIATION
Intermediate
HOSPITALITY
Expert
HOSPITALITY
Expert
Setting and achieving goals
Expert
Setting and achieving goals
Expert
setting mission and vision targets
Expert
setting mission and vision targets
Expert
Management
Expert
Management
Expert

Languages

English

Expert

French

Beginner

Arabic

Expert

Swedish

Intermediate

Training and Certifications

Training
hotels
hotels Show credentials
IHG, Golden tulip, sheraton , Azure, Queens
Intercontinental Show credentials