ICT PRE SALES
Beta Information Technology
Total years of experience :10 years, 6 Months
• Generating financial and technical proposals in respond to customer’s RFPs (Request for Proposals), RFQs (Request for Quotes).
• Responding to functional and technical elements of RFIs RFPs RFQs in coordination with involved team members.
• Acting as Renewal Specialist for generating proposals of customer’s product and/or support renewal and AMC (Annual Maintenance Contract) opportunities
• Assisting in structuring and producing compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients.
• Building and maintaining the records using previous and existing RFPs, RFIs, Presentations, etc., for future requirements.
• Scheduling site surveys for requirements gathering for the formulation of proposals.
• Supporting sales team for coordinating with vendors for BOQ, pricing and lead time.
• Coordinating with POC (Proof of concept) scheduling and requirements with customers and technical team.
• Being responsible for effective communication and coordination with sales account managers, customers, distributors, vendors and internal functional departments for preparing proposals.
• Participating in Product Trainings & Seminars when appropriate and requested
• Maintaining record of all trainings, certifications and pre-requisites for maintaining partnership levels with vendors
• Tracking updated price list, contracts, and datasheets from vendors.
• Provided first level of technical support for client’s requests, queries and complaints via email, phones and face-to-face.
• Ensured resolution of client’s reported issues and provides prompt and accurate feedback to customers.
• Provided basic installation and configuration of computers, printers and IP phones for new and existing clients.
• Performed basic troubleshooting of network, computers and printers for client’s satisfaction.
• Maintained records and logs of issues encountered by users.
• Escalated major issues to next level for fast and easy resolution.
• Ensured that a high level of customer service and support is provided to all internal customers.
SERVICE TRANSITION SPECIALIST
• Oversaw smooth transition of projects with effectively coordination with stakeholders.
• Proposed better approach to implement solutions to customers.
• Managed deliverable with consistent quality and within the expected deadline.
• Conducted and scheduled meetings for project scope discussion and requirements gathering.
• Deployed technical components of an application with less issue in the production environment.
• Performed initial validation and investigation, and documented results of the project.
• Sent project status reports to stakeholders.
Notable Accomplishments:
Led the team which resulted to perfect Customer Satisfaction scores.
Developed automation tools which reduced time and effort in migration.
Created detailed training plan for new resources.
Improved templates used for requesting approvals from stakeholders.
SOFTWARE TESTER / QUALITY ASSURANCE TESTER
• Conducted testing, diagnosis, and validation of project/program across software environments adhering to defined standards and procedures to ensure that program achieve its requirements.
• Performed initial investigation of issues found during testing in coordination with developers for timely resolution.
• Created and executed test cases by developing program codes adhering to system requirements and specifications.
• Created test product and end user documentation, test reports, and operational procedures.
• Ensured technical and system components of an application is migrated properly to production or live environment.
• Monitored program’s performance and behavior during the Early Life Support (ELS) phase in production, and to provide analysis and evaluation if any issues arise.
• Provided feedback on developing strategies during software designing stage for financial purposes.
• Prepared weekly status reports of testing activities of projects in the pipeline.
• Detected any limitations and bottlenecks on programs and software and to provide analysis and consultation for improvements.
Notable Accomplishments:
Led newly assigned testers in performing testing and validation delivered with quality and within the given timeline.
Streamlined testing and validation documents to decrease possible impact of changes in production.