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Jamal Al Badri Mohammed Al Hassan, Cluster Learning and Development Manager

Jamal Al Badri Mohammed Al Hassan

Cluster Learning and Development Manager ·Hilton Worldwide

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 21 years, 2 months

Cluster Learning and Development Manager

June 2018 - March 2022

Hilton Worldwide

Jeddah, Saudi Arabia

June 2018 - March 2022

• Managing the onboarding process.
• Conducting an annual training needs analysis, to asset current and future needs.
• Preparing annual training plan.
• Supporting Departmental trainers.
• Assisting employees in creating effective Career Development Plans (CDP).
• Managing recognition programs and initiatives.
• Overseeing the company's well-being program.
• Supervising performance management.
• Participating in the recruitment process (screening, interview, assessment, selection).
• Responsible for talent development in the company.
• Facilitating and organizing training, workshops, and team events.
• Coordinating and developing employee engagement activities.
• Responsible for compliance training - online and instructor-led training.
• Responsible for organizing talent acquisition campaigns.
• Designing, implementing, executing, and evaluating L&D interventions.
• Leading diversity and inclusion training initiatives.
• Preparing monthly L&D reports.
• Supervising the learning and management system (LMS).
• Managing culture initiatives in the company.

Company industry:
Hospitality & Accomodation
Job role:
Training and Development

Asst. HR and L&D Manger

June 2010 - May 2018

Hilton Worldwide

Jeddah, Saudi Arabia

June 2010 - May 2018

• Responsible for administering the recruitment processes.
• Participate in workforce planning and analysis.
• Coordinate with candidates during the recruitment cycle and follow up on reference checks.
• Responsible for drafting job descriptions and specifications.
• Create HR reports on employment data, including recruiting statistics and turnover rates, using the HR systems.
• Answer employees' inquiries about all issues related to benefits and entitlements.
• Update and conduct training for employees about company policies, procedures, and best practices.
• Provide administrative support to managers by scheduling meetings, arranging conference calls, and taking notes during meetings.
• Prepare and update employee records and ensure all information on each staff member is up-to-date and accurate.
• Prepare job descriptions, post openings, and interview candidates for positions within the company.
• Conduct training sessions for employees on issues related to HR, onboarding, policy and procedures, and performance management systems.
• Assist the learning and development manager in organizing and communicating training sessions and workshops.

Company industry:
Hospitality & Accomodation
Job role:
Management

HR and L&D Coordinator

June 2009 - May 2010

Hilton Worldwide

Jeddah, Saudi Arabia

June 2009 - May 2010

• Design, prepare, and order educational aids and materials.
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs.
• Gather feedback from trainers and trainees after each educational session.
• The L&D manager organizes and conducts training and workshops by providing administrative and logistic assistance.
• Draft offer letters and regret letters.
• Provide general administration and coordination support.
• Answer all internal and external HR-related queries and requests.
• Assist with payroll administration.
• Maintain and update employee records in an HRIS.
• Assist with the identification, selection, and interviewing of candidates.
• Support the administrative part of the new hire process, including screening, contract preparation, and updating HR systems.
• Assist where necessary during the pre-boarding and onboarding of employees, such as staying in touch with them, answering their questions, and sending them relevant materials.

Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Hilton Meeting Supervisor

July 2006 - May 2009

Hilton Worldwide

Jeddah, Saudi Arabia

July 2006 - May 2009

•Adhere to all the guidelines of the Hilton Meetings Concept laid down in the Standards Manuals.
•Take over from the previous shift and obtain information at the beginning of the shift.
•Check the meeting rooms before the start of the event.
•Setting up conference notices before the start of the events.
•Friendly and obliging welcome to all guests.
•Care of guests in the Business Centre during events by continuous attention to the guests
•Dealing with telephone calls appropriately and detailed recording and passing on memos and messages for guests.
•Secretarial service for guests, reception, and passing on telephone messages.
•Saying goodbye to guests in a friendly and obliging manner and carrying out “exit interviews.

Company industry:
Hospitality & Accomodation
Job role:
Administration

Hilton Meeting Attendant

January 2003 - June 2006

Hilton Worldwide

Jeddah, Saudi Arabia

January 2003 - June 2006

• Promote a helpful and professional image of the Business Center facilities to the client and give full co-operation to any customer requiring assistance with a prompt, caring, and helpful attitude
• Take care of guests’ personal requests such as flight re-confirmation, meeting schedules, secretarial liaising requirements, etc.
•Maintain a systematic and organized filing system and regularly check, update, and reorganize cabinets when required
•Type reports, letters, memos, forms, and correspondence, including those of a confidential nature, invoices, and invitations
• Prepare photocopies, courier services of documents and parcels for the hotel guests
• Maintain all business machines in the department

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Secretary

July 2001 - December 2002

Hilton Worldwide

Jeddah, Saudi Arabia

July 2001 - December 2002

•Maintaining and updating employee records such as personnel files, work schedules, payroll information, and performance evaluations
•Scheduling meetings and appointments, arranging travel arrangements, and arranging conference rooms for meetings
•Providing administrative support by answering phones, greeting visitors, assisting with scheduling, filing, and copying
•Taking detailed minutes of meetings and typing up reports summarizing the contents of meetings for distribution to attendees
•Organizing and maintaining databases of employee records and other company documents, often using computer software such as Microsoft Outlook or Excel
•Filing taxes and completing paperwork related to human resources processes such as payroll, benefits enrollment, and performance reviews.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Business Teacher

February 2001 - July 2001

Al Batil Institue

Jeddah, Saudi Arabia

February 2001 - July 2001

•Business and administration Teacher

Company industry:
Training & Education Center
Job role:
Training and Development

Education

Al Jazeerah University

April 1998

April 1998

Bachelor's degree, Business Administration

Sudan

Bachelor's Degree with honor ( five years )
View attachment

Skills

Communication Skills
Expert
Communication Skills
Expert
HR Operations
Expert
HR Operations
Expert
Talent Development
Expert
Talent Development
Expert
Perfomance Management
Expert
Perfomance Management
Expert
Learning and Development
Expert
Learning and Development
Expert
Presentation Skills
Expert
Presentation Skills
Expert
Typing speed 30 - 35 words per minute in English, 15-20 words per minute in Arabic typing.
Expert
Typing speed 30 - 35 words per minute in English, 15-20 words per minute in Arabic typing.
Expert
• Communication Skills
Expert
• Communication Skills
Expert
Analytical Skills
Expert
Analytical Skills
Expert
Microsoft Office Word - Excek - PowerPoint
Expert
Microsoft Office Word - Excek - PowerPoint
Expert
Mulit tasking
Expert
Mulit tasking
Expert
Organization and planning skills
Expert
Organization and planning skills
Expert
facilitation skills
Expert
facilitation skills
Expert
Team Working
Expert
Team Working
Expert
Development Of People
Expert
Development Of People
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Capital Budgeting
Expert
Capital Budgeting
Expert
Emotional Intelligence
Expert
Emotional Intelligence
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Certificate of employment
Leadership-2
Jul 2012 - Jul 2012

Training
Talent Development
Mind luster
Apr 2023
Show credentials
Train the Trainers - TTT
Training of Master Trainers Workshop
International Youth Foundation
Aug 2016
Show credentials
Performance Management
Mind luster
Apr 2023
Show credentials
Human Resource Managemen
Mind luster
Apr 2023
Show credentials
Certified coach for the 4Deciplines of Execution by Franklin Covey
Franklin Covey
May 2015
Leadership 3
Hilton University
Jun 2015
ASTD Development Program Level 2
American Society for Training and Development - ASTD
Apr 2014

Hobbies and interests

Walking – Reading – football