Jameel Rahaman

• Managing multiple projects of large engagements, (planning & deployments)
• Define the projects deliverables and manage their development and delivery.
• Estimate and plan the projects from start to finish, with built in contingencies.
• Managing teams for complete data center Projects.
• Accountable for Project deliverables (e.g. scope, schedule and quality) and managing the project team.
• Executes project work plans and revises as appropriate to meet changing business needs and requirements.
• Identify services to be provided by external companies
• Manages day-to-day operational aspects of a project and scope by doing daily Project review & SLA related issues
• Organizing operation meeting with the Vendor and Internal IT Team.
• Conducts project presentations and compile reports defining project progress, problems and solutions
• Weekly review meeting with Line of Service for escalated issues.
• Project Management for the Datacenter, Infrastructure Deployment and commissioning
• Responsible for requisition for resources with right skill set for the project
• Ensures that the project is delivered within the financial requirements of the Business
• Process Identification, Training, Documentation and transition of full IT Infrastructure support.
• Coordinating with technical teams to solve problems pertaining Network Access/Server builds
• Ensuring the implementation and build adheres to the design as well as to the project requirements.
• Analyze and reports on Service Level Achievements with the proper documentation.
• Manage servers (security) until they are into production (live environment).
• Ensures project documents are complete, current, and stored appropriately as per standards.
• Assigning the technical teams to Perform Quality checks for every delivered kit and provide Sign-off on project deliverables.

Responsible for significant projects, typically with large budgets and sizable staff, focused on meeting project commitments, including communications with sponsors stakeholders etc. would not necessarily have strategic or operational responsibilities. Adhere to 5D methodology of project management, Major role in Define, Design, Develop, Demonstrate & deliver of complex projects for systems that typically affect many users.

PHASES Roles & Responsibilities
Project Initiation • Project definition: document high level Project Scope, Timeline and Budget. Obtain Project Sponsor approval and sign-off for the Project Definition
• Identification of Project Stakeholders, their Roles and Responsibilities
• Perform Feasibility Studies after Due diligence along with solution architect
Planning Strategy • Develop, assess and select proper strategy for the project, considering Performance, Cost, Time and Scope constraints
Implementation Planning • Create project schedule based on:
• Work Breakdown Structure (WBS)
• Work Activities List
• Network Diagram
• Time and Budget Estimates
• Create RACI Matrix Document and project Team Charter
• Develop Communication Plan
• Risk Management & Mitigation Plan (includes risk identification, monitoring, and response)
• Develop Procurement Plan
Project Execution and Control • Conduct Kick-off Meeting & Assign Resources
• Direct and Execute the prepared project Plan (MPP)
• Monitor the Project execution and deliverables as per the transition plan
• Control and monitor the Project Scope, Time, Cost, Quality and Risk
• Handling Scope change in the project by the stake holders
• Conduct Progress Status Meetings & Report on Project Performance
• Manage Stakeholders Expectations & Change Control Process
• Procurement Management
Project Demonstration • Conducting the testing for implemented projects.
• UAT completion signoff from transitions & Business operations
Project Closure • Projects delivery signoff and Gather lessons learned
• Close procurement

Job Profile: Managing the operations of complete IT environment of NHS based on the client requirement, as a project manager I take care of production servers and deployment servers including iSeries instances. Involved in auditing on environment occupation and generating usage reports for client meeting, accountable for managing service delivery to one or more client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.

Roles and Responsibilities:

 Client Interaction for IT Operations to identify and prioritize stakeholder interests, requirements and level of influence.
 Arranging meetings with the client for the scope and requirement analysis.
 Coordinating with Stakeholders for data center operations (Migrating, up gradation, replacement, etc)
 Managing all the Instances and leading the project team for proper execution.
 Implementing SAP ERP functionality for project management.
 People management responsibilities, often across multiple sites and including virtual team environment.
 Managing the Project cost, time, scope and quality by generating feasibility reports.
 Developing and maintaining a detailed project plan (MPP).
 Milestone tracking, managing project deliverables in line with the project plan.
 Recording and managing project issues and escalating where necessary.
 Collecting metrics data (such as baseline parallel activities, actual cost for vendors, schedule, work in progress, and work completed) & getting reports on project progress.
 Ensuring cost control, managing the deployment within the project budget and ensuring effective use of supplier resources within the approved budget.
 Managing the teams to meet the agreed SLA and performing quality checks on the delivery.
 Proactive analysis on Impact/Risk for the scheduled implementation task with Back-up & disaster recovery Plans.

Job Profile: Project Management and Maintaining the IT infrastructure of BT and BT client to carry remote infrastructure management as per specific project requirement and providing the deployment of requested IT projects, As a Deployment Manager, I plan and schedule the Implementation activities like Server builds/Migration/IP addressing/Routing/Network connectivity according to the Design and execute the same by managing the technical teams.

Roles and Responsibilities:
 Client facing with the best business interaction for best Service delivery.
 Implementing ITIL Change/ Problem/Incident/Resource/Release/Capacity/Vendor/Schedule and Deployment Management across BT Projects assigned.
 Review and analyze the project requirements with the Client, PM and with other stake holders in order to maintain the Service level agreement.
 Preparing Project Plan for all activities in advance and execute them as per the SLA conformance.
 Planning and scheduling the implementation by managing project deliverables in line with the prepared project plan.
 Managing the teams and engaging the resource to get the implementation on time for all kind of requirements like CAAS, MAAS, DAAS, WAAS (Virtual) and Non-Virtual Deployment Services.
 Responsible to the project stakeholders for delivering a project’s objectives within scope, schedule, cost, and quality.
 Liaises with clients to provide time to time update on progress/issues in the projects.
 Provide oversight to ensure projects are in compliance with established standards and providing updates on progress/issues to clients.
 Identify and resolve common problems & potential risk issues across projects assigned.
 RCA analysis and providing the improvement strategy to all the stake holders involved.
 Chairs all CAB and ECAB Meetings.
 Reviews all implemented changes to ensure that they have met their objectives.
 Implementing Change management by raising Change records with relevant priority.

2 years and 10 months of experience in the technical field and provided excellent technical support for the customer who needs technical help in U.S and other countries. Well trained by an organization to outsource good technical support. The work Includes understanding the requirements of the customer, conceptualizing the design of the network, freezing the product specifications,

Process 1: Linksys

 Troubleshooting for various technical issues…
 Configuring Linksys wireless Routers, Access point, and Routers with X-box.
 Cascading routers with other devices, LAN to LAN, LAN to WAN including switch & hub
 Configuring operating system for the compatibility of wireless network
 Configuring wireless channel, Network mode, security key for wireless network.
 Troubleshooting for OS problems (windows XP, 2000/98, Vista, Mac)
 Providing networking information to the customers...


Process 2: Vonage

 Troubleshooting for VOIP (voice over internet protocol) issues…
 Issues like (no dial tone, audio issues, not able to make and receive calls)
Configuring Vonage devices with ISP (Internet service provider) Modem
 Cascading Vonage device with other devices, LAN to LAN, LAN to WAN including switch & hub.
 Configuring Vonage device for the compatibility of ISP type like DSL, CABLE, WIRELESS...
 Enabling DMZ or Forwarding ports for the voice packets and blocked sites…
 Checking the bandwidth and educating the customers about the bandwidth usage by vonage device…
 Troubleshooting for OS and IE-explorer problems...
 Providing networking information to the customers...

Role: Around 1 year of experience in the field of Human Resources as a HR Executive providing support and assisting for the Technical recruitment and HR related process.

Job Profile and Responsibilities:

 Involved in a day-to-day activities and operations.
 Reporting to the Team leader, primary responsibility is supporting the department in preparation of necessary documentation for aiding the department’s day to day work.
 Assist the team Leader for the IT recruitment and coordinating the same needs to successfully plan for the current and future business requirements.
 Answering for enquiries from job applicants about the application status and providing information about current job vacancies
 Involved in Client interaction and client relationship management.
 Make cold calls to the new clients.
 Maintain good client relationship, rapport, quality and get repetitive business from existing clients.
 Interacting with client and fixing the technical interview for the short listed candidates
 Coordinating the interview process between the client companies and short listed candidate’s up to the process of final selection.
 Assisting in the preparation of other HR functions (joining formalities) ensuring all planned activities provided in a timely manner.
 Maintaining records, reports and providing regular feedback to the management on various initiatives to update progress on a regular basis.