Project Manager (IT Operations)
Huawei Technologies
Total years of experience :23 years, 10 Months
• Master of Computer Science with over 12+Years of Experience in Project Management, Application Development, Operations, Team building, in IT and Telecom Domain with comprehensive skill set in Project Management.
• Certified PMP from PMI with Project Management Experience in supervising and executing projects in accordance to PM Plan
• Certified in ITILF v3 and working as Service Operations manager @ ZAIN KSA. Built an operation team, work in close coordination to achieve the set goals and objectives. Set up all inter departmental processes as per ITIL standards.
• Launch Experience - Worked as a Project Lead at Zain KSA, Mobile Telecom Operator, launching its Mobile services in Saudi Arabia. Has the experience to Identify, Define and Implement Billing and Revenue Management Processes to help Zain launch its services in the kingdom.
• Coordinate the Deployment of BSS (Billing - BRM and IBS - Concilia) and OSS (BMC - Remedy Incident) products as per the Commercial Business Requirements and running the IT Operations.
• Business Process Management - Coordinate meetings between different department SPOC’s to develop and implement Business Processes.
• Coordinate with the team to run the Operations smoothly. Prepares weekly operational reports in each area in coordination with the team in order to produce it to higher management.
• Responsible in developing and enforcing the KPIs for all the Inter departmental processes.
• Managed the Document Library for all the areas under IT Operations along with historical facts that can help in running the operations smoothly.
• Proficiency towards addressing key risks and issues, action tracking, escalation of key issues, Preparing KPIs for Processes and Reporting (Status Reporting, Dashboard etc).
• Experience in supervising and executing projects in accordance to PM Plan from Initiating Project Process through planning, executing and managing, monitoring and controlling and closing the project as per PMBOK Guidelines.
• Certified PMP from PMI with Project Management Experience in supervising and executing projects in accordance to PM Plan
• Working as Service Operations manager @ ZAIN KSA. Built an operation team, work in close coordination to achieve the set goals and objectives. Set up all inter departmental processes as per ITIL standards.
• Launch Experience - Worked as a Project Lead at Zain KSA, Mobile Telecom Operator, launching its Mobile services in Saudi Arabia. Has the experience to Identify, Define and Implement Billing and Revenue Management Processes to help Zain launch its services in the kingdom.
• Coordinate the Deployment of BSS (Billing - BRM and IBS - Concilia) and OSS (BMC - Remedy Incident) products as per the Commercial Business Requirements and running the IT Operations.
• Business Process Management - Coordinate meetings between different department SPOC’s to develop and implement Business Processes.
• Coordinate with the team to run the Operations smoothly. Prepares weekly operational reports in each area in coordination with the team in order to produce it to higher management.
• Responsible in developing and enforcing the KPIs for all the Inter departmental processes.
• Managed the Document Library for all the areas under IT Operations along with historical facts that can help in running the operations smoothly.
• Proficiency towards addressing key risks and issues, action tracking, escalation of key issues, Preparing KPIs for Processes and Reporting (Status Reporting, Dashboard etc).
• Experience in supervising and executing projects in accordance to PM Plan from Initiating Project Process through planning, executing and managing, monitoring and controlling and closing the project as per PMBOK Guidelines.
As a project leader in ACES my Job is to ensure that the projects run in a smooth manner by coordinating with the Development team, Clients and other stakeholders. Keep track of project status so that it is completed on schedule and within the defined scope. Manage all the IT projects and contribute to organizational policy with regard to quality standards and strategic planning.
Some Key Responsibilities Include:
•Guiding the projects thru the project management life cycle from the analysis phase until post implementation phase.
•Using project management best practices to initiate a project.
•Coordinating with project team, client and other stakeholders in order to ensure that the project is meeting its deadlines. Most of the time is spent communicating with stakeholders and solving their issues.
•Interacting with clients in order to provide the project updates and response during post implementation phase.
•Managing crisis situations, which may involve complex problem solving.
•Keep track of project status, in order to complete the project on schedule and within the allocated budget.
•Generating various reports to be submitted to management regarding project progresses.
•Managing projects and contribute to organizational policy with regard to quality standards and strategic plans and following the industry standard and adhering to the project management principles and guidelines.
Projects Handled:
•Interconnect Billing System
•GSDAT - GSM Subscribers Database Audit Tool
•GSM E7 Project
•Network Roll out Management
•R&V Phase IV
As a Research Assistant at KFUPM my job was to work in Research Project by developing Ideas, collecting and analyzing data & making recommendations and Teaching Undergraduate labs on C, Java etc.
• Developement and execution of Software Projects
• Participating in Research Activities. Have demonstrated extensive research capabilities through out my career with seven publications and one book chapter to my credit.
• Teaching Undergraduate courses in MIS and IT Departments
• Also responsible for the design, development and maintenance of technical courseware, policies and procedures.
• Maintain the course, documentation of course files online, grades and define course plan online using WEBCT. Deliver Training and Developement Classes
As a System Analyst / Programmer, involved in design, analysis and development of the application as well as interacting with client and coordinating with the project leader for the software development.
• Responsible for the Analysis, Design, Development, Implementation and Enhancement of the modules of the project
• Analyzing and Designing the interface for the project. Coordinating with Team members, Team Leaders and other stakeholders in implementing the design
• Analysis, Writing and preparing test script for the end user.
• Ability to use software testing tools for testing the applications
Certified ITIL Foundation v3. This certification is for Service Management.
PMP is a certification program from PMI for certified Project Managers.
This is a certification from Microsoft for .NET technologies.
• GPA: 3.45/4.0 • Attended the 6th Saudi Engineering Conference, held in King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia, December 14 - 17, 2002. • Attended an International Conference on “Geometric Modeling & Graphics” (GMAG) held in United Kingdom, July 16-18, 2003. • Research Assistantship at King Fahd University of Petroleum and Minerals
• Percentage: 78% • Distinction in Bachelor in Engineering, Osmania University. • Recipient of Silver Medal from Madina Educational Institution during 12th Standard in August 1996.