Business Development Coordinator/CRM Implementations Expert
Victory Training and Development Institute
Total years of experience :11 years, 6 Months
• Coordinate with different Departments concerning Business Development
• Generate/Track Leads of Client Account Managers
• Monitor and Track Client Account Managers Performance and Productivity
• Generate daily/weekly/monthly reports for CAM Performance and Productivity
• Create a Marketing plan with Business Development Manager
• Gather Information of each Departments tasks
• Design and Configure Salesforce CRM according to company’s needs and requirement
CRM Administration and its customization.
Creation of new fields, workflows, validation rules, User Management as well as security
management etc.& maintenance of different reports (summary report, matrix report, tabular
report etc.) in salesforce.com
Create and design various Report Types.
Work towards improvement of User Interface and Ease of Use.
Perform Root Cause and Corrective Analysis (RCCA).
Work cross-functionally with other teams for resolving issues.
Creating Sales Dashboards in Salesforce and customizing page layouts as per the user's
need.
Own data integrity, business rules, reporting, and analysis responsibilities.
Ability to work on Salesforce CRM Configuration, Usage, Performance, Security, Reports &
Analytics, and Email & Desktop Integration.
Provides a resolution declaratively and programmatically through APEX