Head of Maintenance Department
Impact Estate WLL
Total years of experience :16 years, 0 Months
Brought in to move business into next phase and facilitate expansion, whilst overseeing a team of technicians and supervisors.
Overhauled and implemented departmental policies, goals, objectives and procedures.
Ensuring cost and credit control are constantly improved by creating, managing and analysing performance data and other information.
Produced the ‘Operations & Procedures’ manual, standardising the processes across the department, ensuring maximum operational and administrative efficiency.
Worked closely with board of directors to create business strategy, as well as constant work toward compliance with environmental and health and safety goals and objectives.
Administration duties, ensuring all property records were maintained, reviewed and updated. Also creation of weekly and monthly reports to log the progress of the department.
Logistical management, ensuring efficient use of resources and cost management.
Managing the back office as the business began a process of diversification, opening several new business streams and departments.
Setting up all necessary processes and procedures to ensure business remained manageable, and working in both a moral and legal manner. Also ensuring cost and credit control are constantly improved.
Organising and managing new and old business relationships, including the setting up of international agency agreements.
Administration duties, ensuring all customer records maintained, reviewed and updated. Also creation of weekly and monthly reports to log the progress of the business as a whole and by department.
Bringing in new leads, contacting and meeting potential customers, and finalising sales.
Supporting the upper management in all ways required, ensuring they have all that they need to progress the business.
Maintaining a fleet of up to 50 machines in Bahrain and 600 in KSA, ranging from 8 meter scissor lifts to 43 meter booms. All machines offered to provide safety solutions to working at height.
Overall operational responsibility for the business, with focus on the Hiredesk, Administrative and Sales Teams. Also worked closely with the service manager, to ensure the fleet is maintained, and upcoming orders are filled.
Split week working 4 days in KSA (1 in Bahrain), in charge of developing and maintaining the business in the entire Eastern/Central Province, having originally been focused on the major projects in the area.
Building business relationships with existing and potential clients in order to provide the best possible equipment and service for their individual requirements.
Organising the maintenance, delivery and collection of machines as necessary.
Overseeing a team within the office and workshop, ensuring that they have all they need to do the job required. Also working closely with country and GCC management to ensure depot runs smoothly.
Creating reports for various levels of senior management and directors, ranging from daily attendance to KPI’s, SWAT Analysis and budget projections.
Sourcing, interviewing, referencing and placement of automotive vacancies on a national basis.
Account management of several large contracts all over the south of England.
Maintenance of the good working relationship between the company, the worker, and the customer.
Administration duties, ensuring all worker records maintained, reviewed and updated. Also creation of weekly ‘plans’ to log workers hours, pay/charge rates, holidays, sickness etc.
Ensuring all KPI’s are met and adhered to, as well as reporting to senior management on a daily, weekly and monthly basis and meeting strict deadlines.
Cold calling new leads and building good working relationships with potential customers in order to bring on new business.