Head of Operations / General Manager
Lockheed Martin
مجموع سنوات الخبرة :26 years, 7 أشهر
Lockheed Martin is one of the world’s largest aerospace companies with revenue of $50billion and 114, 000 employees globally.
• Programme Director responsible for delivering the world’s largest Service Delivery Measurement project to Dubai Airports, valued at over AED 25m;
• Delivered on-time and on-budget;
• Installed an eco-system of over 800 sensors and multiple internal/external interfaces throughout the airport and concourses to count passengers, capture dwell times, and manage check-in areas;
• Frequently engaged with multiple internal and external stakeholders from various business units within the airport to ensure the project was successful, including:
o Emirates;
o DNATA;
o GDRFA;
o Dubai Police;
o DTP;
o RTA;
• Negotiated and managed the Maintenance & Support contract, ensuring the system and sensors were proactively maintained, and that any outages were remedied following agreed SLAs and best working practices;
General Manager duties included:
• Travelling to other GCC countries and Europe to manage accounts and suppliers;
• Profit and Loss;
• Line Management of staff, including work scheduling, performance and staff development;
• Legal, regulatory and quality compliance;
• Managing and preparing responses to Tenders;
• Service and Programme Delivery, including Project Management;
• Business Development;
• Account Management;
Working within the UK Energy and Finance Sector, my remit involved overall management of 40 staff and 2 Service Delivery Managers, along with all associated appraisals, staff development and training requirements.
I was also responsible for the P&L of my Business Unit, ensuring all projects remained profitable, and made improvements to efficiencies where possible.
Worked with large Blue Chip organisations on multi-million £ contracts including:
Lloyds Banking Group
Royal Bank of Scotland
HSBC
A privately-owned IT and Managed Services company, with revenue of £4million and 108 employees across multiple UK offices.
• Reported directly to the CEO, with overall management responsibility for 108 employees from a variety of IT disciplines, and four Service Delivery Managers;
• Created and implemented all company processes and procedures from scratch, as existing operational protocol was cumbersome and in-efficient, especially with regards to company travel and expenses;
• Worked primarily with large blue chip organisations such as IBM, RBS, Standard Life, Sun/Oracle, HBoS and HSBC;
• Helped to increase the profitability of the company by introducing better cost controls;
Developed bespoke in-house systems to replace manual processes.
Managed and mentored junior IT Support staff.
Worked on various projects including Y2K compliance testing, Windows 98 roll-out etc.
Achieved credit passes in all 8 Standard Grade exams taken.