Logistics and Distribution Supervisor
Sunbulah Group
Total years of experience :11 years, 7 Months
• Organizing shipments & coordinating with clients.
• Coordinating drivers, vehicles, loads and journeys operating IT systems negotiating and managing staff and shifts ensuring health and safety standards are met.
• Recorded dispatched goods' delivery statuses to enable customer updates.
• Confirmed item availability, shipment date and delivery status for accurate customer updates.
• Increased processing and dispatch speed through effective teamwork with production line staff.
• Participated in company meetings to keep abreast of sales team infrastructure.
• Passed customer feedback to sales or product teams to make improvements on company offerings.
• Handled customer complaints, provided appropriate solutions, and recommended alternatives.
• Responded promptly to customer questions to improve customer loyalty and satisfaction.
• Ensured customer satisfaction by verifying accuracy of shipments, ensuring correct labelling, weight, and pricing.
• Facilitated smooth warehouse operations, verifying receipts, issues and storage changes were accurately recorded in SAP.
• Consistently met company and department objectives within budget and time constraints.
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• Responsible for taking passengers to and from their homes, recreational pursuits, and workplaces using a vehicle also help the passengers to get in and out of the car, run errands, and carry luggage.
• Daily tasks include supervising employee performance, allocating driver assignments, ensuring compliance with safety standards, and maintaining all vehicles in top working order.
• Manage databases that detail transport activities, financial accounting, employee schedules and personnel records.