Jan Michael Imperial

• Handling multiple projects simultaneously (High-rise buildings, commercial buildings, residential buildings, mixed use buildings, hotels, and villas).
• Filing and maintaining all the documents and drawings under safe custody without any damage and easy to be traced.
• Finding and retrieving files needed by the staff or personnel.
• In charge in monitoring all incoming and outgoing documents such as transmittal of documents, letters to client/contractor, drawings (Architectural, MEP and Structural and submissions to local authorities.
• Keeps track on materials and documents removed from files in order to ensure that borrowed files are returned.
• Scanning all incoming documents and filing them accordingly into the system.
• Preparing business letters that will be sent to the clients, sub consultants, contractors, local authorities, etc.
• Preparing all the required documents on all submissions to authorities.
• Create transmittals depending on the document or material.
• Makes sure to upload all the documents to the client’s system / portal before the submission.
• Receiving all the documents, submittals and materials that are being delivered to the office and handing it directly to the concerned person after the document was scanned.
• Preparing minutes of meetings as per the agenda of the Project Engineer or Project Architect.
• Attends to general correspondences (emails and letters).
• Drafts memos or correspondences as instructed or required.
• Answering inquiries thru the telephone, making outbound calls and transferring calls to the concerned person and department.
• Keeps the reception area clean.
• Handing outgoing letters and any other documents to the concerned person for signature and approval before dispatching.
• Making follow ups thru email and thru phone in all inquiries.
• Requesting inquiries and quotations from geotechnical and gate survey laboratories.
• Checking the company email and forwarding the emails to the concerned person and designated department, and also replying to emails that needs urgent attention.
• Circulates correspondences and memos internally and externally.
• Welcomes visitors by greeting them, in person or on the telephone and also directing them appropriately then notifies company personnel of the visitor’s arrival.
• Responsible in monitoring and ordering office stationeries.
• Arranging meetings and appointments for staff.
• Handles petty cash.
• Deals with couriers (arranging for pick up and deliveries for staff and company packages).
• Issuing company invoice after receiving cash or cheque from the client before handing it over to the accounts department.
• Reports directly to the Admin Manager and has various task given by from the Managing Director, Operations Manager, Architects and Project Engineers.
• Handles most of the admin works.
• Calling and arranging interviews with applicants.

• Take incoming calls from residential and small business consumers who need assistance with their internet service.
• Make outbound calls for follow ups.
• Handles customer complaints and ensure customer satisfaction.
• Transfers misdirected calls to the correct queue.
• Sells higher speed packages and internet equipments to customers.
• Creates accurate call documentation.
• Coordinates with clients via phone, live chat and email.
• Negotiate dispatch schedules for clients to resolve outside wiring related issues.
• Respond to reports from the internal and management team via outlook express.
• Promote customer satisfaction.
• Maintains daily KPIs such as Average Handle Time, First Call Resolution, Attendance, QA scores, Productive Dispatches, Sales Targets and 0% Customer complain.

• Take inbound calls from customers.
• Make necessary follow ups with customers to make sure that there are no reoccurring issues (outbound duties).
• Offers and sells products to customer like speed package upgrades, internet equipments and cellular phones.
• Assists both residential and small business consumers.
• Assists customer with their internet, phone and cellular phone problems.
• Handles customer’s billing concerns like refunds, getting credit card information, discounts etc.
• Handles customers with reoccurring and complicated problems.
• Handles customer complaints and ensure customer satisfaction.
• Analyzes and isolates customer’s issue.
• Prevent customers in cancelling their service.
• Applies advance product knowledge to resolve customer’s issue.
• Negotiate dispatch schedules for clients to resolve outside wiring related issues.
• Coordinates with other internal departments for dispatch / due date expedites.
• Issue credits to customer’s account once their issue was already resolved.
• Coordinates with clients via phone, live chat and email.
• Create accurate call documentation.


Offline Tasks:

• Acts as an assistant supervisor to a certain team in production.
• Make deliverables and reports of team statistics for the supervisor.
• Prints and make archives of reports such as agent monitoring forms and progress reports, daily statistics, supervisor plan and incident reports.
• Conducts training and coaching opportunities to frontline agents on the team that is being handled.
• Monitors the team’s daily stats and make reports of them (ex. attendance, AHT, and other KPIs).
• Assigned as a floor support and attend to an immediate assistance to frontline agents.
• Serves as mentors to newly hired agents and submit progress reports to supervisor.

• Welcomes and greets shoppers.
• Assigned to sell products in the beverage department.
• Keeps the selling area clean and organized. Take note of products that are needed to be ordered and create reports to the supervisor.
• Sells FMCG products.
• Putting price tags on goods.
• Monitor products that are about to expire (follows First In, First Out policy).
• Responsible in filling up empty shelves in the selling area.
• Up sells products to customers.
• Repacking products that are going to be displayed in the selling area.
• Promotes new products as well as products that are on sale to customers.
• Assists customers in unloading their groceries and loading their goods to their vehicles.
• Create inventory reports.
• Gather all the rejected products, create a report and return them to their respective vendors.
• Receives deliveries from vendors and make sure that they are the correct ones, also make log reports on deliveries.