Jana Hassan

• Coordinating Corporate Events & Group Retreats including: conferences, conventions, workshops, trainings, seminars, product launches, VIP events, business & gala dinners, team-building activities, group outings etc…
• Coordinating Special Events including: wedding ceremonies, birthday parties, bachelor parties, wedding proposals, anniversary celebrations etc….
• Preparing the necessary proposal, agreement, and cost breakdown for the event based on the person on charge requests and requirements.
• Presenting videos, testimonials and pictures of previous events.
• Following up with the person in charge to make sure everything in the proposal is clear and understandable.
• Organizing the event schedule and notifying all department about the event details.
• Following up on all details (Small or Big) with the respective departments.
• Supervising the event on the ground and providing the group with the required needs and wants.
• Making sure the event is running smoothly as agreed and communicated.
• Finalizing the event bills and accounts based on the agreement terms and conditions.
• After Event follow up with the people in charge to make sure everything was up to their expectation and to have their feedback through our online community.
• Assisting the marketing department in promoting new package, managing the company’s digital presence on websites, blogs and social channels (Expedia, Facebook, LinkedIn, Instagram, Twitter etc…) and responding quickly to requests for information and data.
• Putting together promotional materials, programs, and events.
• Researching and analyzing competitors.
• Executing marketing campaigns across numerous channels.
• Communicating with target audiences.
• Tracking sales data.
• Ensure that messages are supportive of and consistent with marketing strategies.
• Coordinate flow of information and communication and disseminate it according to plan/strategy.
• Work with manager and business units to determine event budget and manage expenses to that budget.
• Promote packages. Proposals, and services through public relations initiatives.
• Create and distribute customer surveys.

• Responsible for day to day operation of Reservation Department and development the reservation team to achieve the business results.
• Managing room inventories, free sale, contract lines (contracted travel agents), online reservation and groups.
• Reporting occupancy and revenue forecast on monthly basis to the General Manager.
• Assisting General Manager in preparing yearly rates and revenue targets, holiday packages and promotions.
• Motivating the whole team to achieve more revenue through the up selling.
• Develop and maintain high level of communication relating to business opportunity between the reservations, sales and room service team.
• Managing guest relationships.

Manage daily shift process ensuring all team members at the front office and reservation department adhere to standard operating procedures.
Train, coach and council the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction a quality service.
Tacking guest feedback and ensure guests needs are fulfilled
Maintaining guest’s bills and making necessary corrections.
Monitor and handles employee issues/problems/illness…and resolve matters related to these in absence of department head.
Performs other duties as assigned and requested by top management
Ensure Front Office log book and hotel log book is always updated and actioned upon.
Assist all departments in serving the guests during peak periods.

• Planning and designing Weddings Ceremonies, Birthdays, Bachelor Parties, and other special events closely with guests
• One on one meeting with the customers, introducing our services, having all their requirements and needs.
• Preparing the necessary proposals.
• On the floor event preparation and organization.
• Following up on all details (Small or Big) during the event to make sure everything is running as agreed with the person on charge.
• After event follow up to have the customer feedback and to make sure that our event met their expectation.

Handling phone reservations
Handling Check in and Check out procedures
Follow up with the guests for reservation confirmation
Dealing with repeated guests and building strong customer relationship for future retention
Post Charges
Interdepartmental communication