Janakaravi B

As a Sr Windows & Systems Analyst (Qatar Foundation -Meeza) May 2014 to Present
➢ User & Group Management on AD and Access permission delegation for file serves (DFS)
➢ Handling tickets related to Servers, VMware of client across the Entity.
➢ Planning, Fine tuning & maintaining new and existing Server, Storage
➢ Updating Servers patches through SCCM, for Locations.
➢ Handling regular activities of Systems at Qatar Foundation & Solution as per Project requirement
➢ Analyzing and solving the problems faced in the Servers, file systems, Exchange & Cloud Mail security.
➢ Migration of system to domain and implementing the domain policies and Maintenance.
➢ Monitoring the backups and backup tape Management.
➢ Escalation Handling from the end user in first and second levels
➢ Ensuring to meet ITIL Standards on the Entire Project
PROFESSIONAL TRAININGS

➢ Three weeks on "Induction training" at HCL Infosystems Ltd - Hyderabad.
➢ Two weeks on "Windows 2k8 server" for L2 at HCL Infosystems Ltd - Hyderabad.
➢ One week on "Exchange 2007 server" at HCL Infosystems Ltd - Hyderabad.

6.2 Years' Experience in HCL Infosystems Ltd.
Currently working as Senior Customer Engineer from July -2008 To till date.

As a Sr. System Administrator & Technical Lead (ThyssenKrupp -Uhde India P Ltd) Nov 2012 to July 2013
➢ User & Group Management on AD and Access permission delegation for file serves (NAS)
➢ Install & Configuring Servers with necessary Customized Operating System
➢ Handling tickets related to Servers, Storage of client across PAN India.
➢ Planning, Fine tuning & maintaining new and existing Server, Storage
➢ Updating Servers patches through SCCM, WSUS for Locations.
➢ Handling regular activities of Datacenter on Uhde India project and Solution as per client requirement for the projects
➢ Analyzing and solving the problems faced in the Servers, Storage, Backup, & on Encryption.
➢ Migration of system to domain and implementing the domain policies.
➢ Monitoring the backups and backup tape Management.
➢ Handling escalation's from the end user in first and second levels and on Site Locations
➢ Security Encryption Management on Sophos server for Laptops.
➢ Ensuring to meet ITIL Standards on the Entire Project

As a System Administrator (Sun pharmaceuticals Ltd) June 2011 to Nov 2012
➢ Install & Configuring Servers with necessary Custom Operating System
➢ Server Performance, Fine Tuning, Upgrading Servers patches
➢ Handling all the Servers, Storage of Sun Pharm client across India
➢ Planning & maintaining new and existing Server, Storage, and backup Management.
➢ Handling regular activities of Datacenter Team on Sun Parma project as a team
➢ Design flexible Solution as per client requirement.
➢ Analyzing and solving the problems faced in the Servers, Storage, Backup
➢ Migration of system to domain and implementing the domain policies.
➢ Installing and Configuring Terminal Server & Oracle, Lotus Client
➢ Handling escalation's from the end user in first and second level's.

As a Technical Team Lead (Client Support) SEP 2009 - June 2011
➢ Request, Incident and Escalation Management for Hardware and on project implementation
➢ Perform Security Health Check of Windows servers and other compliance.
➢ Documentation for the Incident Reports, KB's RCA with the help of Management Tools
➢ Coordinating with different lines of services with SLA and Vendor management
➢ Daily BAU L2/L3 Calls Support on Windows 2003 and 2008 Server Family infrastructure.
➢ The setup and maintenance of new infrastructure of Windows 2000, Windows 2003 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server.

As Associate Customer Engineer (Field Support) July -2008 - Sep 2010
➢ Overview on customer service/operations team to ensure customer satisfaction goals
➢ Install & Configuring Operating Systems of desktop servers as per Customer recruitments
➢ Analyzing and solving the problems faced in the Desktops & Server Hardware's
➢ Creating site specific Design documentation as per the standard's
➢ Hardware and Basic Network troubleshooting on Clients platforms
➢ Installation, Configuration & Trouble shooting mail clients, Basic Applications on Clients
➢ Installation, Configuration & Trouble shooting printers & Terminal Devices