Janet Ben Moussa

• Greeting Patients:
• Appointment Scheduling:
• Answering Calls:
◦ Patient Registration:
◦ Managing Waiting Area
• Communication with Medical Staff

• Greeted visitors warmly and ensured they
had a positive experience.
• Handled cash and credit card payments
with accuracy.
• Answered phones professionally in
accordance with organizational protocols.
• Used proper telephone etiquette, answered
calls and caller questions, and transferred to
proper extensions.
• Assisted with administrative tasks such as
filing documents and copying materials.

• Developed strong communication skills for
successful customer service.
• Assisted customers with technical support
issues over the phone or online chat.
• Recognized as a top performer by
consistently exceeding monthly quotas.
• Researched new products, services,
promotions, prices, and policies regularly.