HR Generalist
Imperial Tobacco
Total years of experience :13 years, 1 Months
•Managed the entire visa process for employee and family resident visas.
•Reviewed local policies and procedures - Medical and car policy for the Middle East and implementing a car policy for the Egypt office.
•Developed a communication framework for a 3 FT project. This was the forefront of introducing change management processes within the organisation for employees involved in sales, distribution and merchandising departments in the Saudi division.
•Implemented a temporary HR tool for the HR team members to monitor and track project progress.
•Reviewed corporate expenses for the Middle East.
•Developed and implemented OHSE policy/Evacuation drill for the Dubai/Middle East/Near East offices.
•Strong communication skills and ability to develop trusting relationships with employees at all levels including senior stakeholders.
•Supported 1000+ employees locally and regionally for HR related support matters of which included employee relations.
•Ability to positively influence others, build strong working relationships that are built on trust and respect with senior leaders of which included Directors, General Managers and employees at all levels.
•Promote HR as a value adding function within the organisation.
•Main point of contact for HR related matters.
•Developed and implemented job descriptions.
•Managed HR budgets.
•Managed on-boarding and off-boarding process.
•Carried out induction and orientation for new employees joining the organisation.
•Conducted exit interviews.
•Knowledge of UAE Labour law and visa processing/visa cancellation.
•Monitored company policies and processes and implemented changes.
•Trained and coached employees on company policies and procedures.
•Performance management - conducted quarterly performance reviews/evaluations with staff - identifying and clarifying problem areas, evaluated potential solutions via coaching.
•Built and sustained trusting employee/customer relationships.
•Promoted Training & Development workshops for managers/employees to promote high performance, enhance motivation and develop internal talent.
•Developed and implemented retention and reward strategies to enhance the organisation as an employer of choice.
•Led and managed a team of 8 employees.
•Developed strategies on cost reduction, performance management, employee engagement.
•Employee relations - responsibilities included managing, investigating and resolving any conflict, disciplinary and grievance in accordance with the organisations code of conduct.
•Worked closely with key stakeholders to develop strategies for continuous improvement within the organisation.
•Coordinated as required by Company Board of Directors/Stakeholders in the management of legal agreements, Trade license renewal, lease renewal, Buildings & contents insurance and any other legal issues affecting the College.
•Built strong mutual relationships with key stakeholders, business partners, senior management and government services that were built on trust and respect.
•Introduced and supported change management processes and ensured that projects were delivered to the highest standards. Clearly communicated the change process to all employees making them aware of how the changes would affect them and the benefits it would initiate.
•Continuously ensuring that best practices for HR are utilised within the organisation
Compensation & Benefits
•Mapped out salary packages/benefits/bonus structure.
•Monitored salary structures within the organisation.
•Payroll for Dubai office.
Operations role:
•Supported and ensured that the College meets the academic and welfare requirements of students, staff, Immigration, Government regulatory bodies and VET Programs.
•Conducted yearly audits for Government Education bodies (KHDA - Knowledge Human Development Authority) and provide statistical data on students and courses provided by Cambridge College International.
•Established and maintained standards, policies, procedures, business growth and made changes where necessary in consultation with the Director.
•Worked closely with the college administrator to maintain and update the alumni list of contacts.
•Ensured alumni contacts were kept abreast on a regular basis of events, careers advise, new program launches, alumni reunions and internship opportunities with companies in Dubai via the company website, newsletters and emails.
•Worked closely with Universities in Dubai to promote students wishing to enrol onto graduate programs.
•Worked in close collaboration with the Director based in Sydney, Australia to promote alumni for both home and international students and provide them with the opportunity to study overseas in Australia or Dubai.
•Oversee the day-to-day operational management of sales staff, trainers’ students and student welfare.
•Supported and promoted the College vision and mission and goals.
•Responsible for maintaining Continuous Improvements Registry and implementing any improvements, implementations, recommendations at the department meetings.
•Managed and maintained appropriate OH&S standards, safeguards, systems and responses.
-Managed and developed new business opportunities and build strong client and candidate relationships with Head Teachers/Head of Year and Teachers.
-Supervised and mentored my own team of recruitment consultants which consisted of 4 junior consultants.
-Worked closely with Line Managers to establish training and development strategies to enhance the skills and performance of junior consultants.
-A target driven environment - always ensured that my KPI targets were met if not over achieved by obtaining high profit margins.
-Handled objections confidently with clients or candidates.
-Negotiated long term/short term and permanent placements with clients and candidates.
-Organised recruitment fairs to enhance the organisation’s brand name.
-Created job advertisements on various platforms in line with the UK employment laws.
-Carried out CRB checks on candidates and their eligibility to work in the UK.
-Resourced and screened candidates, arranged interviews and inducted teachers on the proposed vacancy.
-Established and developed new business relationships and met regularly with Head Teachers to discuss staffing requirements for the school.
- Resourced suitable candidates via networking, referrals and by advertising on various career platforms.
-Provided careers advice and interview techniques to candidates to prepare them for their final interview.
-Placed job advertisements on various platforms in line with UK employment laws.
-Carried out CRB checks on candidates and their eligibility to work in the UK.
-Negotiated long term/short term and permanent salary packages with clients.
-Resourced and screened candidates, arranged interviews to attract the right caliber of candidate for the proposed vacancy.
-Organised and coordinated meetings, workshops and presentations to potential clients in order to generate potential leads.
-Trained and developed a team of 5 sales advisors ensuring that sales were on target and they achieved their KPI’s for their allocated region.
-Built rapport with key customers which included developers, contractors, architects and hotel chains in Florida to create maximum exposure for the organisation.
-Allocated each sales advisor with targets of $50, 000 per month which were consistently achieved due to dedicated team work and commitment.
-Arranging meetings with Local Government sector and corporate clients to establish their requirements for IT services such as power and cooling, data centers, ICT suites, energy efficiency, carbon footprint and advising on how to cut back on carbon emissions.
-Attending networking events to promote the organisation and capture client requirements.
-Managed projects ranging from £20, 000 up to £150, 000.
-Analyzed client requirements and sourced the best possible IT solutions for their organisation that would be cost effective for the client and their business.
-Sales and marketing of Microsoft training packages to corporate clients including Barclays Capital, HSBC and Citi Group.
-Developing new business leads both face to face and via telephone and ensuring existing clients have opportunity of upgrading qualification.
-Personal targets were in the region of 5 bookings per month generating revenue of approximately £40, 000 per month.
-Assisted with interactive marketing and sales projects which calls for team work and the ability to meet imminent deadlines and work proactively under pressure and be highly organised.
-Worked closely with senior management and team members to ensure KPI’s and organisation goals are achieved through collaboration and team effort.
-Sales and marketing of Microsoft and CISCO training packages to schools and corporate clients who wish to implement IT solutions or training within their domain.
-Target audience was corporate clients and working professionals who wish to enhance their IT prospects or newcomers in the IT industry who wish to gain the Microsoft/CISCO qualification which later led to work experience.
-Personal targets were £35, 000 per month and met consistently.
-Set up and attended educational fairs at various locations to promote the organisation and services - Earls Court exhibition center and EXCEL exhibition and conference center.
-Assisted qualified Microsoft/CISCO students with careers advice and work experience with various organisation’s in the UK.
2 A’ Level passes: * Media Studies * Performing Arts
GCSE passes * Mathematics * English Language * English Literature * Business Studies * Information Technology * Bookkeeping