Marketing specialist
British Orchard Centre
مجموع سنوات الخبرة :10 years, 9 أشهر
Responsible for developing marketing programs to deliver materials to reach customers through various communication
channels.
* Operate, design, and analyse the official social media pages and website which has increased the number of visitors and
overall responsiveness.
* Organize marketing events such as online webinar tutoring events.
* Coordinate and support the marketing team with planning, implementing, and monitoring marketing campaigns.
* Generate leads through advertisements and help with the conversions of potentials.
* Built strong company internal & external communication network between the marketing teams & tutors and within
other social media platforms for promotion cooperation.
First customer point for all customer queries strategically placed to ensure 100% customer satisfaction through all forms of
customer contact in the offline and online space. Route caused complex product problems and supported management and
advised customers of outcomes.
* Received customer recognition and appreciation on the banks social media account, supporting with brand image .
* Organized a variety of events, festivals, and activities, that put safety first of over 200 people and included coordination
of pre and post marketing and feedback loops, along with directing multiple stake holders.
Maintained complex records and files including confidential material, prepared checklists, handle confidential employee files,
filing of documents, prepare invoices, created daily task sheet, and liaised with Public Relations department for govt
applications.
2
Jannat Azeem Customer Service / Marketing Professional
* Completed Data governance and deep dive analysis to ensure accuracy of documentation used for legislative purposes.
* Devised and communicated & collaborated with 17 sister companies & prepare the attendance report of employees
every month & forward to Accounts department, driving timely payroll decisions.
Customer contact point, self-developed knowledge on Amadeus Reservations & Gulliver’s, E-ticketing (GDS), booking,
reservation, tour packages and up selling travel Insurance.
Major: Business Management
ADBA