IT Support Engineer
Intelligent Project WLL
Total years of experience :12 years, 1 Months
Duties and Responsibilities
o SLA (Service Level Agreement) for a weekly technical visits and supports.
o Install, Configure FingerTec Time Attendance Hardware and Software.
o On-Line/Remote Support per Client Minor and Advance Issue.
o Support Visits per Client Major Issue.
o FingerTec Door Access Installation, Configuration and Testing
o Cloud Support on our Cloud Solution Time Attendance.
o Time Attendance Integration (FTDP) to ERP based on Client Database (MSSQL, Oracle and MySQL).
o Handling First Level of Communication with the Client during Pre-Sales.
o HIKVISION CCTV Installation, Configuration and Testing
o FingerTec Visitor Management System Installation and Commission
o Technical Meeting with the Manufacturer for Software Bugs and Upgrade
o FIngertec Webster Installation for Centralizing Database
o Manage Office Networks and WAN
o Manage Office Computers and Laptops.
o Manage More Than Hundred Clients via Online Support, Remote Support and Support Visit.
o Sysmantec End Point Security Management
o Training and Configuration for TimeTec Leave, Patrol
o GPS System Configuration and Installation
Server Handled:
HP ProLiant DL380
Dell PowerEdge R710
Admin Assistant Duties & Responsibilities
o Monthly Report for Employee Attendance with Calculations of Amount of Leaves and Short Hour.
o Daily Network Traffic Monitoring to communicate our Server to Japan.
o Monthly Salary Computation based on Employee Attendance
o Monthly Supply Purchased like Computer Peripherals and Commissary
o Yearly Company Organizer for Company Outing and Christmas Party
o Monthly Loan Monitoring for Government & Private Sector Integrated with Payroll
o Monthly Invoice and Quotation for Denso Techno Philippines
o Daily Water Delivery Notice and Monitoring
o Update Monthly Inventory for BIR
Network Admin Duties & Responsibilities
Windows Server 2008 R2 and 2012 R2 Administration
o Active Directory Domain Services, File Services, DNS Server, DHCP Server, Active Directory Users And Computer, Joining Client to Domain, Group Policy Management, Drives and Folder
Redirection, Deploy Apps, Wallpaper, Printers Using Group Policy, Map Network Drive, IIS, FTP, HTTP, HyperV.
o Setup Centos 6.6 for FTP database connected to Japan.
o Monthly Patch Researcher for Windows Bugs and Software Update
o Banner Creation for Company Outing and ID Layout for New Employee.
o Advance Network Troubleshooting
o Remote-On-Line Support Maintenance for 150 Computer
o VB 6.0 Inventory Management System Software Maintenance and Software Upgrades
o VB 6.0 Serial Inventory Management System
o Yearly Proposal for Hardware and Network Upgrades
o CCTV Installation and Monitoring for whole Department
o Weekly Data Backup Monitoring for Windows Server 2012 R2
o IP Camera Setup Through Phone and Browser
o CCTV Installation (NVR, DVR, HVR) - Remote View, Phone View.
o LAN Connection, WAN Connection and Network Printer
o Phone Cabling, Extension, Local Phone Connection
o Printer Repair, Troubleshoot, Part Replaced
o Proxy Registration on Client for Secured and limited Connection to End-User.
o Computer Assembly and Installation
o Router Patches and Firmware Upgrade upon Received Email on Supplier
o MySQL Database for FTP and File Database on Windows
o Electrical Wiring on Each Area or Department Using Series
o Data Recovery (DOS, Kali Linux, Backtrack and Easeus Data Recovery
o System Clone for each Pc.
o IP Camera (Setup, Configurations) with Internet for In House Monitoring
o Router Configuration (PPPoE, Static, Bandwidth Control, Time Frame, Web Filter, Port Forward)
o Email Administration (Outlook to Mail Server in Japan)
o Network Laying Setup.
o Monthly Computer Maintenance (Virus Removal, Cleaning, Check Disk and Fragmentation)
Duties & Responsibilities
o Answer Call to Clients
o Assist for MSWD Complain and New Government Program
o Encode Complain and make new Program
o Organized Event and Program for the Precinct
Duties & Responsibilities
o Answer Call to Clients
o Assist in Distributing ER Registration Plates
o Encode ER Registration
o Talked to the client on the said problem
Brief Course Work As a student, I have learned PHP Programming, Visual Basic 6.0 Programming, Java, C++, Access Code, Excel Code, and Dot Net Framework Programming, Notepad++ In Fine Arts Subject, I also learned Adobe Photoshop, Adobe Macro Media Flash, CSS, and Adobe Dreamweaver. In Networking and Database Subject are Network
