Country Manager
The Entertainer
Total years of experience :13 years, 4 Months
• Managing all aspects of the brand, seek out new opportunities that fit with the brand and maximizing all opportunities for growth.
• Inspections/Vendor management and surveillance
• Identifying strategic and operational risks, assessing them and provide a mitigation plan to control them.
• Resourceful and well-organized with excellent leadership and team building record.
• Onboarding top merchants to the platform and drive footfall through the platform.
• Business Continuity Program Support - Support the Global Head of Business Continuity in the continual development and operation of the business continuity program
• Negotiation and conflict management
• Execute operational and compliance risk analysis and assessments across business divisions.
• Overseeing all departments to ensure consistency with product line strategy.
• Monitor product distribution and consumer reactions.
• Creating an enduring brand message that results in increased sales, brand loyalty and improved market share.
• Working closely with all parts of the company to ensure commercial goals of the brand are met.
• Assisting in developing high quality and effective sales and marketing materials that align correctly with the overall brand strategy.
• Realistic forecasting of sales and volume for the brand ensuring all parts of the company are geared accordingly.
• Assist departmental management in identifying possible improvements in systems and procedures.
• Synthesize monthly, quarterly, and annual reports on progress and development
• Responsible for all new preferred deals and preempt partners as well as relationship management of existing deals and clients.
• X2 Growth of the Kuwait market share and product size in a span of 7 months.
• Responsible for existing account management, account strategies, marketing strategies and promotion, client’s communications
• Seek out new sales and business development opportunities that fit with the brand and maximizing all opportunities for growth.
• Responsible for managing the spends programme initiative by MasterCard’s e-commerce platform which provides exciting value deals exclusively for MasterCard holders in Qatar & Kuwait.
• Close liaison with senior partners and management, ensuring a smooth running of the process from start to finish.
• Effectively manage and execute the operation of the loyalty programs and achieve projected sales and performance goals for the programs.
• Improve the frequency and spending of existing MasterCard/VISA customers.
• Continually re-evaluate the existing offer to deliver increasingly positive returns on investment and fortifying our customer relations through retention and acquisition.
• Create and facilitate weekly sales workshops resulting in new ideas and establishing best practices.
• Build relationships with key merchant clients that can be leveraged by MasterCard.
• Develop a strong understanding of customer needs, market conditions, and industry characteristics as they relate to the promotions and offers on the online platform.
o Actions requests and communicate with members
o Source and evaluate new suppliers
o Updating the CRM
o Participate in the training and development of new lifestyle managers
o Liaise and attend meetings
o Developing new supplier partnerships
o Developed a rapport with guests in order to understand their needs.
o Created strong relationships with service suppliers.
o Provided accurate and important information to consumers.
Concierge functions
o Develop the portfolio of marketing tools and services
Implement/manage marketing procedures and processes, evaluate existing practice and opportunities for standardization
Participate in determining the group marketing strategy with sales and product teams
Aligned with sales team to engage channel partners, exploring collaboration opportunities and joint marketing programmes
Organize marketing events such as road shows, seminars and exhibitions
Manage allocated budgets in various marketing areas and vendor relationships
Write press releases, speeches and announcements
Develop and implement marketing plan
• Track all marketing initiatives and create weekly/monthly reports
• Review branding, positioning of the company to ensure impact and awareness
o Administered employee agreements
o Maintain leave management system
o Review payroll reports
o Maintain employee personnel records
o Screening job applicants
o Assisted in aptitude, personality and interest tests.
o Actively involved in the test controls of sample transactions
o Processed documents for transaction of billing.
o Prepared minutes for client meetings.
o Participated in meetings, conferences and project team activities
o Actively involved in investigating and providing recommendations on operational discrepancies
o Involved in managing a wide gamut of functions like Strategic Planning & Analysis, Communication (Internal & External), Resource Management, People Management & Self Management.
o Manage filing and storage
o .Preparing strategic plans, looking after business requirements, key competitors and market positioning, buying process, and key decision makers.
currently pursuing ACCA