Business Development Manager
Demoura Lawson Consulting
Total years of experience :13 years, 1 Months
• Project Management: Assisting in planning, organizing, and executing projects ensures efficient workflow and successful project outcomes.
• Marketing: Create and edit content for marketing efforts on business promotion and customers attraction and retention.
• Leadership Reporting: Providing comprehensive reports on leadership meetings, key decisions, and action plans.
• Research: Conduct research and preparing reports on specific topics in order to assist with making informed business decisions.
• Safety Culture Support: preparing agendas for safety meetings and coordinating training schedules to contribute to safe working environment.
• Administrative Support: Email management, appointment scheduling, calendar organization and meeting coordination for smooth day-to-day operations and time management.
• File Management: Organizing and managing digital files and documents to easy access and retrieval of essential information.
• Compliance and Growth Support: streamlining organizational, sustainability and leadership documents.
• Customer Feedback System: Handling customer inquiries, providing support and resolving complaints as a crucial step to increased
customer satisfaction and higher client loyalty.
▫ Manage the Business Development, Sales & Marketing, Branding, Social Media Presence and Content
▫ Took a leading role in planning and assuring the delivery of the HSSE training academy at First Security (including layout, training structure and daily operations)
▫ Developed training materials and overlooked the flow of training sessions
▫ Developed a growth strategy focused both on the financial gain and customer satisfaction in the field of MOI approved Security Training, internationally approved HSE Training and Manned Guarding Divisions
▫ Was in charge of supervision of staff with regards to internally set HSE standards and risk assessment at staff accommodation
▫ Created courses / training portfolio and brochures as part of vision building - based on market requirements
▫ Prepared tender documents and contracts ensuring adherence to law-established rules and guidelines
▫ Reworked existing company manuals and contracts (evaluation and design/update of documentation)
▫ SPI Champion (Sales Performance International) - put in charge of internal training for new joiners in sales team by the CEO and Sales Director of the company
▫ Involved in Divisional Operations including HSE staff’s recruitment planning and selection, training planning, coordination in deployment
▫ Coordinated and co-ran site inspections for productive deployments
▫ Had driven the internal process of preparing tenders/bidding proposals for selected large projects and clients, assigning tasks to each division/department and ensuring timely feedback/ records management
▫ Had created and was delivering presentation on services to potential clients, on a daily basis (integrated sales from a portfolio of 6 divisions - services and products)
▫ Advised businesses on HSE Requirements & Industry Standards
▫ Was fully in charge of Sales for the HSE Division (Safety Officers and Environmental Officers - manpower supply, HSE Services and training schedules)
Added responsibilities after being promoted:
▫ Took full responsibility with staff promotion which involved creating and facilitating “Scenario-based Training Program” for new hires in the Sales and Marketing team while monitoring their progress
▫ Ventured business development area through identifying services (training) to be added to the company’s portfolio and establishing ground for new training sector - related approvals
▫ Implemented accreditation policies and procedures and was involved in accreditation processes
▫ Developed the company requirements, led the selection and management of suppliers
▫ Mentor for juniors in Sales & Marketing Department (motivate, inspire and coach on negotiating, communication skills, interpersonal skills, time management, flexibility, company vision and mission)
▫ Conducted market opportunities research and expansion of company’s sectors of work that was reflected through hospitality, education, security services and construction sectors
▫ Created business development plans which focused on training facility promotion through organized visits, marketing campaign with original ideas on designs, marketing tools, and all phases of execution and negotiation
▫ Prepared and delivered presentation to potential clients on site, including marketing materials distribution
▫ Led the gathering and processing of information from customer service feedback
▫ Decided on training rates and prepared tender-bidding proposals for large projects and clients
▫ Formulated and developed new business ideas and marketing campaigns / events aligned with the latest trends in the Middle East
▫ Actively participated as a coordinator to managers in business development tasks and meetings (locally and in UK), which contributed in obtaining approvals from local and international companies on the training provided
-Presales activities regarding IBM software, marketing campaign, price calculations, offers.
-Presales and sales of Lenovo and Xerox hardware/
-Tender's preparation for company's representation and involvement in public purchases in Macedonia, Albania and Kosovo in the IT market.
-Preparation (idea and design) of marketing and advertising materials for the company's representation in the IT selling retail sector.
Most important:
-developing the concept of the 'COFER Economic Meetings';
-having individual (one on one) meetings with potential participants;
-chairman at the start-up meeting of 'COFER Economic Meetings';
-creating and having a presentation at the start-up meeting of 'COFER Economic Meetings';
-creating a report after the start-up.
Other:
• Support to research economic policies;
• Support on managing COFER's initiatives such as Business
Councils, Policy Committees, Traineeships and Fellowships;
• Support the management of membership relations;
• Support the management of projects
• Support on drafting project proposals and project applications;
• Support on maintaining an appropriate dialogue with stakeholders;
• Support on preparation of letters, briefing notes, newsletters,
reports, situation assessments, responses to enquiries;
• Support to update the website;
• Office management responsibilities;