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Jason Florentino, Student Service / Activities / Emergency Management

Jason Florentino

Student Service / Activities / Emergency Management·EF Education First LCC - FZ

United Arab Emirates

Bachelor's degree, Mass Communication

Work experience

Total years of experience: 13 years, 2 months

Student Service / Activities / Emergency Management

November 2024 - August 2025

EF Education First LCC - FZ

Dubai, United Arab Emirates

November 2024 - August 2025

• Spearheaded the development and execution of innovative programmes that foster student well-being, engagement, and academic success.
• Acted as the primary liaison for students, providing comprehensive support in academic counselling, housing assistance, and essential resources.
• Orchestrated impactful student orientation and transition initiatives, significantly improving new students' acclimatization to campus culture.
• Partnered with faculty, staff, and community organisations to identify and address student needs, enhancing overall support services and engagement strategies.
• Leveraged strong communication and leadership skills to drive student initiatives, resulting in increased participation and satisfaction rates.

Company industry:
Training & Education Center
Job role:
Support Services

Student Services Manager

March 2019 - August 2024

EF Education First LCC - FZ

Singapore, Singapore

March 2019 - August 2024

- Manage day-to-day activities related to group bookings, including pre-departure, in-school, and post-departure services.
- Outsourcing and direct management of all service providers (meals, activities, accommodation, transport, cleaning) to ensure compliance with EF and local standards and to maximize customer satisfaction.
- Liaise with the Capacity Management & Director of Studies to optimize resource allocation, including beds, classrooms, class schedules, and staffing.
- Recruit, train, and lead a team of Local Activity leaders, Tour Guides, summer Residence Advisors, and summer interns to ensure the highest levels of customer satisfaction.
- Work collaboratively with the wider school team to enhance overall student satisfaction and contribute to the school's growth.
- Ensure that the department complies with EF policies and accreditation requirements.
- Achieve evaluation targets for all services offered to group bookings.

Company industry:
Training & Education Center
Job role:
Training and Development

Activities Manager

February 2016 - March 2019

EF Education First,

Singapore, Singapore

February 2016 - March 2019

• Developed and implemented a comprehensive activities programme that enhanced student engagement and satisfaction.
• Curated and managed dynamic social media content, driving increased interaction and visibility for student events.
• Streamlined the registration process and designed informative welcome packs, fostering a welcoming environment for new students.
• Created and disseminated detailed weekly activity schedules, ensuring clear communication of events and opportunities.
• Negotiated strategic partnerships with vendors, achieving significant cost savings and improved service quality.
• Recruited, trained, and supervised seasonal staff, building a cohesive team dedicated to enriching the student experience.

Company industry:
Training & Education Center
Job role:
Marketing and PR

Reservations Executive

September 2011 - May 2015

InterContinental Hotel Groups

Singapore, Singapore

September 2011 - May 2015

• Developed daily operational reports to enhance team briefings and decision-making.
• Streamlined resource allocation processes to optimize availability and maximize revenue.
• Ensured accuracy in inventory management, aligning online sales with physical stock.
• Facilitated seamless communication with clients through various channels, enhancing customer satisfaction.
• Motivated and led the team to consistently surpass sales targets through effective upselling strategies.
• Established and maintained comprehensive profiles for partners, fostering strong relationships in the tourism sector.

Company industry:
Hospitality & Accomodation
Job role:
Management

Education

San Sebastian College

March 2007

March 2007

Bachelor's degree, Mass Communication

Philippines

GPA (percentage): 88.9%

GPA (percentage): 88.9%

Skills

APPLICATION DEVELOPMENT
Intermediate
APPLICATION DEVELOPMENT
Intermediate
CORPORATE STRATEGY
Intermediate
CORPORATE STRATEGY
Intermediate
CULINARY ARTS
Intermediate
CULINARY ARTS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
EMERGENCY MANAGEMENT
Intermediate
EMERGENCY MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
SERVICE MANAGEMENT
Intermediate
SERVICE MANAGEMENT
Intermediate

Hobbies

  • Volleyball