Recruitment Director
Kleindienst Group
Total years of experience :25 years, 0 Months
managing a team of 7 recruiters.
Mainly hiring for the construction subsidiary and corporate roles.
including hiring for a new shipbuilding subsidiary.
as well as head of finance, head of IT, Project Directors and head of HR
long term contract work as a Recruitment Advisor & Trainer in the UK. This included 12 months for Education Development Trust (EDT) and since September 2020 working for Seetec, which employs over 2, 400 people in UK and Ireland. These roles have involved designing and delivering Recruitment training courses, such as digital skills, CV writing and interview skills to Recruitment Advisors.
• Manging the recruitment and selection activities across the group in a proactive and cost-effective manner
• Designing thorough and integrated selection processes per level
• Introducing psychometric assessment and Case Studies as key parts of the process
• Managing a team of recruiters to hire for specialist Fit Out roles
• Hiring for leadership roles such as Senior Project Manager, Operations Director, Business Development Director, Country Manager
• Ensured competency-based assessment processes applied fairly - e.g. designing and delivering competency-based Interview skills training to Hiring Managers/Directors
• Personally leading recruitment trips to locations in India, Kuwait, Pakistan and Saudi Arabia
• Prepare annual recruitment budget and set out plans to meet HR strategic plan, drive the manpower planning process.
• Left due to redundancy
The company underwent fast growth from 400 employees when I joined to over 2000. My role involved
* Setting up employment contracts, selection of ATS and refining the selection ‘funnel’
* Designing Org charts and Headcount budgets for planned 14 hotels
* Managing 3 small recruitment teams (Total of 7 staff)
* Working closely with the owners to personally hire the key leadership roles: CCO, CHRO, General Counsel, Head of Sales, Sales Directors, Head of Finance, Director of Marketing and Head of IT.
* Also included personally organising and leading recruitment trips to Egypt, Romania, India, Serbia and Lebanon.
* Establishing ad manging their on-boarding program and advising on recruitment best practice.
Reporting to VP - Recruitment, my role is to manage “International” recruitment across Asia Pacific and the Indian Subcontinent. This involves hiring in over 20 different countries within the Finance, Commercial and Customer service divisions, managing a team of 8 Recruiters.
• Devising recruitment plan, setting and reviewing appropriate strategies for the varied vacancies.
• Conducting HR “Due diligence”, planning recruitment activity for new locations - over 20 since I joined. (Like setting up a new company in each new country)
• Developing team of Recruitment Managers and Officers.
• Experienced user of psychometric testing - for all Manager roles across the company
• Ensuring shortlisting processes are followed to a consistent standard
• Leading interview panels for senior roles and on overseas recruitment drives in locations as diverse as Uganda, Australia, Armenia and Tanzania.
• Organising and leading overseas recruitment events in all continents e.g. In Serbia, Kenya, India, Cyprus so far this year
• Online and media advertising strategy, personally reviewing print advert content
• Managing internal client relationships with Division SVPs, VPs and Snr Managers.
Qatar Airways is one of the World’s leading Five Star airlines. It flies to over 100 destinations
worldwide, employing over 35000 staff in its various Group companies and was voted ‘Airline of the
Year’ in 2011.
Role: Head of Dept - Subsidiaries Recruitment Doha
Reporting to SVP - HR and Training, my role was to manage recruitment for 5 Divisions within the
Qatar Airways Group (QAG).
* Customer Service functions at Doha International Airport employing over 800 staff.
* ‘5-star Hotel’ functions such as Food and Beverage, Kitchen, Front of House for the award-
winning Premium Terminal (Runs like a 5-star hotel with Concierge, 4 fine dining restaurants,
bars and spa - all for Business and 1st Class passengers) employing over 500 staff
* QAG’s largest subsidiary company - Qatar Aviation Services, the sole ‘Ground Handling
Agency’ at Doha International Airport employing over 5000 staff.
* QAG’s other subsidiary companies in Doha.
a. Catering Company employing over 1000 staff
b. Duty Free Shops employing over 500 staff
c. Qatar’s Alcohol Retail Outlet
d. Restaurant staff for the New Airport (Coffee shops to Fine Dining)
These areas represent a total headcount of almost 8000 staff. My role involved managing a team of
15 Recruitment staff, to deliver on ambitious recruitment targets, mainly volume-related. E.g. In 2011 we hired over 1600 staff, with minimal reliance upon recruitment agencies, In 2012 the figure was over 3000 staff, many in front-line customer service roles. This role involved the full recruitment lifecycle:
* Strategic large recruitment drives in at least 15 countries each year such as Philippines, Kenya, Uganda, Morocco, Egypt, Pakistan, Spain and Bangladesh
• Agency review and management in 4 countries, such as Nepal, including sourcing new providers
• Conducting mass recruitment events - typically we interview 300-400 people in 3 days
• Regular strategic follow up on visa processes for groups of candidates
• Manpower planning and extensive review against budgets - due to the size of recruitment targets.
• Internal recruitment advertising and selection in a highly politicised environment.
• Supervision of onboarding process - visa and work permit submissions, document collection.
• Delivered internal Interview Skills Training courses.
• Left to move to UAE.
Mercer is the World’s largest HR Consultancy firm and operates in 40 Countries around the globe, with turnover of approx $4 Billion.
My role involved overall strategy and management of a team of 10 recruiters to deliver on Mercer’s staffing requirements in India. It also included development of the Internal Job Posting programme to help develop our internal staff to become Managers. I joined as the 2nd employee and was tasked with building a talented team that could deliver on the plans to hire 1100 people within 2 years. In this role I contributed significantly to the company’s growth in India, setting company policies and strategic direction in both recruiting and HR.
• Develop the Recruitment team to ensure a professional service to the organization
• Mentoring, guiding and developing them as a second line to the current business.
• Set up initial PSL by screening potential vendors for IT and Operations parts of the business.
• Successfully Implemented use of ‘Taleo’ - e-recruitment software
• Facilitate development of staff with special focus on line management.
• Designed recruitment strategy and all end to end recruitment process flows,
• Developed and ran Coaching workshops based on the ‘DiSC model’ to enhance Managers’ skills
• Designed reward programmes, worked on employee handbook, set compensation strategy
• Personally responsible for hiring senior positions such as Head of Facilities, Quality Leader
• Delivered internal Leadership Development Training courses.
• Designed and implemented extensive Excel recruitment reporting
• Conducted initial research and designed the Induction and Orientation Training programme for new starters
• Developed referral, relocation and Internal Job Application policies and procedures
• Weekly liaison with colleagues in USA, Canada, UK and Australia
• Delivered the HR policy manual for India
• Travelled to USA to help transition Mercer ‘culture’ to India
Contact was a niche IT Recruitment firm, and I had a team of 12 people reporting to me. The role involved Business development, training and motivating staff and negotiating with clients. I also recruited for senior positions personally. Left to move to an ‘In-house’
Fidelity Investments is the World’s largest Investment Management company, managing assets of over
$1.2 Trillion worldwide, and with over 4000 staff in offices across the UK, Continental Europe and Asia.
Left to relocate to India.
Last role - HR Manager
• Generalist for 3 main business groups, Institutional Operations, Process Improvement Area and Projects (Approx 200 specialised staff in total)
• Day-to-day HR Support including conducting exit interviews and investigating reasons for attrition (and methods of preventing), coaching Managers to effectively conduct Disciplinaries, hear and investigate Grievances.
• Ran redundancy consultations for 3 teams, a total of 40 people.
• Conduct performance reviews with department managers and monitor employee productivity, attitudes and performance results.
• Rollout of salary review, including comparing data across 3 surveys all on Excel, across UK, Europe and India to tight deadlines
• Design and Development of Graduate Recruitment Programme, including Group Assessment Exercises and allocation/review of Projects for the successful candidates.
• Design of recruitment plan for the year, owned headcount reporting across the organisation.
• Organised and implemented Assessment Centres for Call Centre recruitment.
• Project to rollout mentoring across all Back office Operations areas for Managers and above.
• Redesigning and relaunching www.fidelityrecruitment.com, Fidelity’s Global recruitment website.
• Designing and delivering Appraisal, Interview skills and Induction training across 3 locations.
CIPD certification - now Associate Member CIPD
Upper second