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Jason John Mathew, Retail Operations Manager

Jason John Mathew

Retail Operations Manager·Trivandrum Airpor

Kuwait

Master's degree, Operation Management

Work experience

Total years of experience: 10 years, 8 months

Retail Operations Manager

October 2018 - January 2020

Trivandrum Airpor

October 2018 - January 2020

Supervised a group of 80+ employees supporting one
large retail site with multiple brands and convenience
items
* Managed overall retail operations and continuity plan for 2
terminals in Trivandrum Airport
* Ensured adherence to audit and compliance processes,
policies, and procedures.
* Aligned with all the HODs and other risk compliance
departments.
* Managed and negotiated primary vendor contracts, and
managed 16+ Shop openings and 3 closings.
* Gained the respect of employees and management
through hands on leadership, actively supporting teams
during peak activity
* Recognized for flexibility in addressing last minute needs
identified by Director
* Recruiting, training, supervising and appraising staff
* Maintaining statistical and financial records & managing
budgets
* Dealing with customer queries and complaints
* Overseeing pricing and stock control
* Maximizing profitability and setting/meeting sales targets,
including motivating staff to do so
* Ensuring compliance with health and safety legislation
Bipha Ayurveda / Senior Executive Retail

Job role:
Management

Senior Executive Retail Admin

July 2018 - October 2018

Bipha Ayurveda

Kerala, India

July 2018 - October 2018

• Offering administrative and operational support to all Retail Shops.
• Ensuring fulfillment of channel stocks to achieve customer excellence and operational efficiency.
• Responsible for executing Business Development plans for the organization in order to achieve revenue and business goals and ensure and responsible for all SOP for Retail Shops are followed
• Assisting promotions Activities in Retail shop and Co-coordinating with warehouse for Production And Stock Delivery

Company industry:
Other Healthcare Services
Job role:
Sales

Freelance Consultant

February 2017 - June 2018

Received Customer

Kerala, India

February 2017 - June 2018

• Helping clients with Sales, Marketing, Appointment Settings and Providing Personal/Business References.

Company industry:
Manufacturing
Job role:
Consulting

Logistics Coordinator (Sales)

July 2013 - April 2016

EITC- du Telecom

Dubai, United Arab Emirates

July 2013 - April 2016

Offering administrative and operational support to all
channel partners with focus on channel revenue.
* Ensuring fulfillment of channel stocks to achieve customer
excellence and operational efficiency.
* Managing and resolving issues related to inventory /
collaterals / stationary in order to enhance operational and
business performance.
* Responsible for devising appealing and effective strategies
for Merchandising of Mobile Handsets like creating
Planograms and innovative, eye-catching display
techniques, also responsible for monitoring Branding
activities of vendors
* Co-ordinated and liaison with major mobile vendors which
includes but not limited to Apple, Blackberry, Samsung,
Sony, Lenovo etc.
* Devising, Planning and managing logistics in order to
optimize cost and to ensure adequate stocks, timely
delivery and to meet client SLAs.
* Providing direction, support and guidelines to a team of

Company industry:
Telecommunications
Job role:
Sales

Store In-charge

September 2008 - July 2013

EITC- du Telecom

Dubai, United Arab Emirates

September 2008 - July 2013

Led a team of 18 members & served as In-charge of the
retail outlet and reported to the Store Manager
* Participated in decision making, operations and
administrative tasks in the presence/ absence of the Store
manager.
* Received walk in customers & handled all services
delivered to customers at a retail outlet (Personal and
Enterprise

Company industry:
Telecommunications
Job role:
Sales

Education

Jaipur National University

January 2017

January 2017

Master's degree, Operation Management

in

Dr. B. R. Ambedkar University

January 2011

January 2011

Bachelor's degree, BusinessAdministration

India

GPA (percentage): 60%

GPA (percentage): 60%

Skills

Team Player
Expert
Team Player
Expert
Client Service
Expert
Client Service
Expert
Customer Service
Expert
Customer Service
Expert
Customer Interactions
Expert
Customer Interactions
Expert
Logistics
Expert
Logistics
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
RETAIL
Expert
RETAIL
Expert
APPLE
Expert
APPLE
Expert
BRAND MANAGEMENT
Expert
BRAND MANAGEMENT
Expert
BUDGETING
Expert
BUDGETING
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DECISION MAKING
Expert
DECISION MAKING
Expert
merchandising
Intermediate
merchandising
Intermediate
operation
Intermediate
operation
Intermediate
problem solving
Intermediate
problem solving
Intermediate
Team Player
Expert
Team Player
Expert
Client Service
Expert
Client Service
Expert
Customer Service
Expert
Customer Service
Expert
Customer Interactions
Expert
Customer Interactions
Expert
Logistics
Expert
Logistics
Expert

Languages

Arabic
Expert
English
Expert
Hindi
Expert
Urdu
Expert