IT Administrator
Satguru Travel & Tourism LLC
Total years of experience :6 years, 5 Months
• Worked on 3CX server, where I have done many activates such as create extension, download recording, configure call queue, Call routing, IVR,
Gateway, etc. Also, installation & configuration soft phone & hard phone client.
• Zoho one admin panel front end mangement such as user creation, application assign.
• Office 365 portal & license management along with installation of office setup.
• Worked as an admin on G-suite admin panel such as resetting password, email forwarding, block spam, bypass the email, reporting, renaming
emails, data restoration, OU creations and management.
• Managed and maintained the company's network infrastructure, including switches, routers, and firewalls.
• Implemented and managed Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
• Administered virtualization platforms such as VMware vSphere and Microsoft Hyper-V.
• Implemented security measures to protect the network from cyber threats, including firewall configuration and intrusion detection systems.
• Conducted regular backups and disaster recovery planning, including the management of NAS storage for backup purposes.
• Implemented and managed 3CX phone system for VoIP telephony, including installation, configuration, and ongoing support.
• Provided technical support to end-users and resolved hardware and software issues.
• Led IT projects from planning to implementation, ensuring on-time delivery and adherence to budget. Vendor Management, IT procurement, Software (Microsoft office and window Licenses) hardware Purchase, ISP Follow-up regarding Internet-related issues.
• ISO IT Audit Preparation.
• IT Support Technician Installed and troubleshot cable issues.
• Mounting different Vendors Devices like CISCO AVAYA.
• Assigned IP address on all client’s network devices such as computers, cisco switches.
• Cisco - Switches Basic configuration such as VLAN add/delete, IP address assigning, VTP, Port Assigning.
• Deliver the service to customers regarding computer hardware & software and window installation, outlook configuration & Backup/Restore.
• Basic Activity on Server 2016 such as user creation, Permissions, Group Policies, shared folder.
• Hands on experience in installing, troubleshooting, and fixing desktops, printers, laptop, and other computer peripherals hardware problems.
• as well as desktop applications.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN.
• Providing IT Support on-site, which includes troubleshooting hardware, software, operating system issues and problems and fixing the
• issues without impacting the hardware warranty or customer security compliance requirements.
• Basic knowledge of enterprise LAN and WAN setups and concepts.
• Ability to perform smart hand activity under instruction-based activities at sites Good written and oral communications skills with clients and
• management as well as people skills.
• Skills in desk side support and PC fix including window OS installation, Data backup & Recovery and protecting PC by using Anti-Virus.
• Basic Activity on Server 2008/2016 such as user creation, Permissions, Group Policies, shared folder.
during training, I did practice on CISCO real device router & switch. I learnt types of routing & switching protocols.
got knowledge about computer hardware & networking and also configuration, Troubleshooting.Installation of various operating system xp, 7, Server 2008.