Business Development Manager
United Arab Bank
Total years of experience :12 years, 5 Months
Listing new companies and increasing the approved employer list of
the bank & penetrating maximum in the approved list.
Multi products acquisitions via companies listing, Business
development activities such as Kiosks, Presentations, & exclusive
payroll proposition.
Working along with the corporate team via introducing the retail
products & services to the corporate companies.
Payroll accounts acquisitions for existing corporate banking
relations.
Portfolio management for large corporate companies, fortune 500
companies, multi-national companies such as Emirates Airlines,
Dnata Group, Azadea Group, Nokia Corporation, Al Tayer Group etc.
Marketing the products & services of the bank with large corporate
companies via kiosks done at various corporate locations & offices
towers.
Streamlines & created the Standard operating procedures for the
business development team.
Initiated a service level agreement between the retail Sales & the
credit initiation team.
Single handedly processed the Service Level Agreement between
Retail Sales & Credit team with inclusion of agreements & Turn
around Time (TAT), etc.
Working in coordination with the sales support, Service Quality team,
Credit Initiation team, Marketing team, compliance team, & Product
teams.
Maintaining a weekly MI for the weekly reviews for the business
development team & the retail credit initiation team.
Comparative analysis of the current competition offerings &
presented the comp analysis & offered suggestions & advices for
better offerings & exclusive offerings to certain high profile organizations.
Review & analyze the listing proposals & take it forward with credit to
propose it to policy for successful listing of potential companies.
Each company listing proposal includes the proposed companies’ or
group’s financials.
Review of financial spreadsheets, track current financial progress
against, apart from attrition analysis.
Working in coordination with the sales support, training, Vigilance,
Controls & Governance, Underwriters, Credit Department & Policy &
Product teams.
Managing weekly reviews with policy & product.
Refreshers on company listings & new policy roll out conducted
across all channels in all branches.
Bulk listing of companies being done, in coordination with Dun &
Bradstreet SAME (vendor) & product team’s approval.
Streamlining the current company database by updating it with all
latest information about the listed open for sourcing companies.
MIS to be maintained for Product wise, Sales Manager wise, region
wise etc., & shared with the retail sales teams.
Monitoring the portfolio penetration for all portfolio assigned
companies to the teams.
In charge of bi weekly audit for the risk control & assessment & the
logistics.
Delisting of non-potential & non existing companies after thorough
analyzing.
Reviews on company induction being held along with policy &
product teams in coordination with the credit department.
Gathering and analyzing data on companies proposed for listing
from the websites such as www.zawya.com, research publishing
houses such as KAMCO research, Reuters, etc.
Understanding the client’s nature of business, product offerings,
organ gram and the effect on the business in the UAE economic
environment.
Comparative analyses of financial reports and publish findings on
the same.
Single handedly managed and maintained the complete retail
company database & released a weekly report & monthly sales
feedback analysis & quarterly presentations to the head of the policy
team.
Managing quarterly activities for Central Bank Risk Rating & industry
wise TM company performance analysis.
Economic / market research on existing database on a periodic
basis.
Was part of the system enhancement team for testing the Loan
Management System (LMS).
Assist new hires such that they are productive on the floor in the
shortest possible time frame
Handle logistics related issues
Customer application review & follow up.
Achieving monthly assigned credit cards sales target.
Providing after sales services of Balance Transfers & Credit card
cheques
Provide leadership to team to accomplish team goals, schedule and
monitored workflow
Billing all the Heavy Weight & High Value Cargo Packages.
Maintaining a profile of customers with regards to credit &
Collections.
Strengthen relationships with our Customers by offering creative
solutions and improved services.
Provide a periodic report to the Manager for the Invoice Adjustments
for Issuing of credit notes.
Coordinate with the other locations of FedEx with regards to the
work handle by the locations.
Joined GE Capital Home Depot Credit Services as a Process Associate. Got upgraded for Gap, Exxon, Exxon Mobile, Old navy and many others because of high call quality score and high ECVOC.
Responsibilities:
Process Developer:
Call and collect from Customers who missed payments on their Credit Cards and request them to make payments at store
or to mail and also to convince them to make payments by phone.
Other team responsibilities included taking supervisory calls and handling the team.
Maintaining team audit reports.
Creation of all performance reports & finalizing the variable incentive payouts on a monthly basis.
Subject Matter Expert:-
Conceptualize, create and deliver training modules.
Monitor and motivate the team, to extract high call quality and also making them compliant.
Training the team to sell hardships programs to eligible Account holders.
Part of Human Resources Collections - the hiring team to hire right kind of agents for the process.
Specializing on computers took Commerce as the main stream