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Jawad  Ali, Senior Relationship Manager

Jawad Ali

Senior Relationship Manager·American Express - India

India

Master's degree, Marketing

Work experience

Total years of experience: 9 years, 4 months

Senior Relationship Manager

September 2019 - Present

American Express - India

Bengaluru, India

September 2019 - Present

In my current role at American Express, I lead strategic business growth initiatives through targeted acquisition and relationship-led channels. I analyze client business objectives and financial requirements to optimize product positioning and strengthen relationships, consistently exceeding sales targets. My responsibilities also include ensuring compliance with regulatory and risk frameworks, designing advanced account management strategies, and managing relationships with senior decision-makers. I track key performance indicators to evaluate sales effectiveness and implement continuous performance improvements while partnering with cross-functional teams to enhance service quality.



Achievements: I successfully designed and delivered a structured training and onboarding program for new hires, which improved product knowledge and sales effectiveness. Additionally, I launched a client feedback program that translated customer input into actionable service enhancements, significantly improving client satisfaction scores. My implementation of a high-impact account management framework increased client engagement and satisfaction by 30%, driving measurable revenue uplift.

Company industry:
Financial Services
Job role:
Banking

business development executive

March 2018 - July 2019

Teleperformance - India

Bengaluru, India

March 2018 - July 2019

As a Business Development Executive, I conducted in-depth market and competitor research to identify high-potential prospects and capitalize on emerging industry opportunities. I executed proactive outbound sales initiatives and managed relationships with existing clients, identifying upsell and cross-sell opportunities. My role involved representing the organization at industry events, collaborating with internal stakeholders to design customized solutions, and analyzing customer feedback to support product positioning and sales strategies.

Achievements: I led a targeted demand-generation campaign that significantly increased qualified leads and strengthened the sales pipeline. Additionally, I implemented a structured lead follow-up process that improved conversion rates and enhanced overall sales effectiveness.

Company industry:
Financial Services
Job role:
Sales

marketing executive

January 2017 - November 2018

Pepsi Al jomaih beverages Company

Dammam, Saudi Arabia

January 2017 - November 2018

As Marketing Executive my responsible for executing the marketing strategy for PepsiCo’s diverse portfolio (Pepsi, Mountain Dew, 7UP, Aquafina, etc.) across the assigned territory. This role focuses on translating high level brand campaigns into "feet on the street" reality, ensuring 100% brand visibility, and driving consumer engagement through trade activations and local events.

Company industry:
Marketing
Job role:
Sales

Education

Banglore university

June 2015

June 2015

Master's degree, Marketing

India

GPA (rating): Excellent

GPA (rating): Excellent

I have completed my MBA with a dual specialization in Marketing and HR, graduating with a First Class degree."
View attachment

Skills

Client Acquisition
Expert
Client Acquisition
Expert
Revenue Management
Expert
Revenue Management
Expert
Channel Sales
Expert
Channel Sales
Expert
Banking & Finance
Expert
Banking & Finance
Expert
Direct Sales
Expert
Direct Sales
Expert
Negotiation and Conflict Resolution
Expert
Negotiation and Conflict Resolution
Expert
Effective Communication
Expert
Effective Communication
Expert
Time and Resource Management
Expert
Time and Resource Management
Expert
Team Management
Expert
Team Management
Expert
Problem Solving and Decision Making
Expert
Problem Solving and Decision Making
Expert
Attention to Detail and Quality Orientation
Expert
Attention to Detail and Quality Orientation
Expert
Client Acquisition
Expert
Client Acquisition
Expert
Revenue Management
Expert
Revenue Management
Expert
Channel Sales
Expert
Channel Sales
Expert
Banking & Finance
Expert
Banking & Finance
Expert
Direct Sales
Expert
Direct Sales
Expert

Social profiles

Languages

English

Expert

Arabic

Beginner

Hobbies and interests

driving, Playing football, cricket