Senior IT specialist
FIDOR AG
Total years of experience :12 years, 6 Months
• Solid understanding of IT Operational Guidance policies and its implementation in FIDOR middle-east HQ in Dubai (UAE).
• Responsible for managing and administrating whole IT systems in Dubai office as a sole IT
• Co-ordinate and manage with IT Data center team which is located in Munich and Berlin
• Manage and administration of Active directory and its policies for all Organizational units.
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Dealt with SLA’s from the supplier and third party vendors for the IT Procurement (hardware and software) purchase and managing the IT budget annually.
• Managing Mobile device management (MDM) for cooperate phones using AIRWATCH VMware and Sand Blast protection
• Manage and administrate site to site VPN tunneling with Sophos devices(Firewall, AP)
• Managing Sophos Safeguard File encryption server for Windows and Mac
• Expertize in BMC software for IT asset management, software distribution, IT audit etc.
• Knowledge in Enterprise immune system ( Dark trace ) for IT infra and whole IT systems
• Managing and administration of the DROPBOX business and its file encryption
• Managing Cisco WebEx and Go to Meeting business accounts and its implementation for users for meetings and tele conferencing
• Managing and administration of EWS for exchange server
• Managing FIDOR JIRA and WIKI system for ticketing and data management
• Administration of End point protector to restrict the usage of external devices and policies for user and device based(Windows and Mac)
• Managing cooperate email archive and backup using Mail store server
• Organize and planning of IT projects for FIDOR in different locations
• Coordinate with Level 1, Level 2, Level 3 IT helpdesk and manage, guide them for an efficient support to all FIDOR employees
• Travel frequently whenever required to head office in Munich for planning, workshops and meeting with ITOPS department.
• 6+ years of working experience as IT SPECIALIST in Integration, designing, administration, managing and Technical Support on IT hardware, user support, network equipment’s for 100+ users.
• 6+ years of supporting, administrating and managing the servers, storages(SAN and NAS), firewall, PABX, switches(L3, L2), SAN switches and all network related equipment’s(Active and passive).
• Strong leadership skills on overall IT administration and management using ITIL fundamental methodology .
• Responsible for supporting, administrating and managing the whole IT related hardware and software’s in the office. Supporting user’s as well desktop issues.
• Responsible for overall IT support and desktop support for whole 100+ users with a ticketing system.
• Manage, support and configure FIREWALL, SERVERS(2008 and 2012 R2), PABX(Avaya), SAN switches, network switches(CISCO-L3, L2), AP(access points), network equipment’s (printers, scanner, plotter), NAS and SAN storages, SAP servers and its applications.
• Support and maintain EMC(VNX) and HP(STOREONCE) SAN storages and regular backup of data’s using the HP DATA backup management software (HP-DP).
• Support and administrate the CISCO VCS system for multi-site video conferencing.
• Support windows clustering and HA solution for the reliable and effective working atmosphere.
• AUTOCADD design suite administration and its NLM(Network license Manger) support.
• Support and configure FTP policy, VPN for the file storage access and data transfers.
• Support and manage Network license’s (Office, Project, Visio, Auto-cad, Questor, Petrel, SAP, Adobe, OS).
• Responsible for configure and administrate and support ACS(access control system) for office premises and server rooms.
• Configure and support DMZ.
• Support and administrate Oil and gas software’s like LANDMARK, QUESTOR, PETREL .
• Dealt with SLA’s from the supplier and vendors for the IT hardware and software purchase.
• Support WEBEX and Polycom telepresence conferencing system.
• Managing the backup and file sharing using TERASTATION AND NAS storages.
• Perform IT asset management using best practice ITIL methodology.