جواد Rafiq

Responsible for supporting all imports and exports, arranging both full and part loads with hauliers
and co-loaders depending on the freight volumes.
• Coordinate with Suppliers to ensure accurate freight clearance instructions.
• Supply carrier with transport order/ instructions and send Pre-alerts to customer and
destination offices.
• Manage perishable & luxury goods import shipments.
• Follow up PODs (proof of delivery) with transporters.
• Invoice shipment based on estimate or rate agreements.
• Negotiate transport booking if necessary and send transport booking order to the provider.
• Review and verify shipper's commercial documents for customs compliance, liaising with
origin stations and customer support teams to resolve discrepancies and prevent shipment
delays.
• Applying for Import/Export Shipment CITES permits and National Media Council (NMC)
approvals through government-authorized platforms.
• Ensure timely dispatch of import arrival notices to clients immediately upon shipment
arrival.
• Process customs bill of entry through Dubai Trade and apply for invoice e-attestation.
• Coordinate with relevant teams to ensure timely delivery of goods after bill of entry
clearance.
• Resolve cargo issues (shortage, damage, claims) promptly and escalate when necessary,
initiating pre-claims as required.
• Notify origin offices of shipment status if not cleared within 2 days, especially for prepaid or
collect shipments.
• Generate daily invoices for the shipments processed, ensuring timely and accurate financial
tracking.
• Monitor the gross margin performance of each transport.
"Experienced in Cargo Wise, SkyCargo, and Dubai Customs operations and processes."
Key accounts Managed:
Louis Vuitton Middle East Fzco, Christian Dior, VOLVO MIDDLE EAST FZE, Hermes & Richemont

Directing activities related to dispatching, routing, and tracking of transportation vehicles.
Collaborating with staff members to formulate and implement transportation- related procedures as well as company revenue goals and customer service objectives.
Managed reporting system such as fleet, project reports and management of drivers.
Prepared various functions to increase optimization of resources and reduction of costs.
Reviewed accident reports and initiated necessary actions in case of violations.
Maintained good working relations with the business unit managers.

Regular check and maintenance of vehicles on daily basis.
Tracking and maintaining on time renewal of the documents such as Vehicle permits/registrations cards etc.
Analysis of daily vehicle tracking and Salik report.
Preparation of monthly driver’s roaster & MIS reports on fuel consumption/trip
tracker etc.
Monthly auditing for the vehicles and take necessary actions accordingly.
Ensuring the cleanliness of vehicles and grooming of drivers on daily basis.
Delivery cost and analysis on monthly basis.
Preparations of fleet MIS reports.
Conducting weekly toolbox meetings with drivers and Transport personnel on HSE issues.
Conducted Driver’s behavioral training program.

Managing 250 fleets operations in Dubai and Abu Dhabi.
Preparation of reports including Accident reports, Complaint forms, Breakdown details & Fuel Consumption & Forecast.
Preparation of daily utilization of vehicles and driver’s based on Business Unit’s
and Vendor’s need.
Preparation of monthly driver’s roaster & MIS reports on fuel consumption/trip
tracker etc.
Provide approvals on subordinate attendance, manpower sheet and Annual Leave request, as per work requirements.
Develop plans for Safety talks & Health, Safety & Environment (HSE) procedures and guidelines within the organization Coordinated with the Governmental Affairs regarding vehicles registration, mechanic process, driving license and other related governmental and legal issues
Reported accidents and repetitive breakdowns to Project Manager & Workshop Controller; coordinated with the Governmental Affairs and Fleet Control sections regarding the yearly mechanical inspection of all the vehicles, to set the needed schedules.
Partnered with executive management team to resolve performance issues and provided guidance and interpretation of company policy and employment law.
Interfaced with the Car Wash Foreman on number of vehicles washed per day; interacted with the Communication Technician regarding radios’ status and maintenance.
Reported major shortfalls or breach of regulations to the Project Manager, offered necessary information for inspections, suggested necessary disciplinary action.
Reported monthly Health, Environment & Safety (HSE) statistics to the management; assessed risk and reviewed Safe Work Method Statement (SWMS)

Handling daily staff transportation for more than 10, 000 staff members from and to work place across U.A.E
Allocations, route planning and organizing.
Preparing weekly and monthly operations report and submitting to Supervisors and Manager.
Fuel Analyzing and average calculation for each vehicle.
Conducting weekly toolbox meetings with drivers and Transport personnel on HSE issues.
Booking of vehicles as and when requests by respective Business Unit.
Costing on transport Ad hoc request by BUs.
Provide advice to Managers and staff on all transport related issues to improve service level and efficiency.
Comply with all statutory compliance requirements related to the vehicles concerning Road & Transport Authority and other government agencies to protect the company against any statutory penalties.
Assigning each driver their daily duty and making the smooth schedule for them.
Organizing vehicles checks, weekly and monthly audits.
Resolving and managing queries and complaints courteously and efficiently.

Maintaining accurate administrative records for vehicles.
Preparing weekly and monthly operations report and submitting to Supervisors and Manager.
Fuel Analyzing and average calculation for each vehicle.
Conducting weekly toolbox meetings with drivers and Transport personnel on HSE issues.
Booking of vehicles as and when requests by respective Business Unit.

Receive the booking details from different BUs
Log into the log book and inform to my superiors
Maintain the staff details
Maintain the staff deployment details to whom provided transport
Update oracle on daily Basis
Update the daily trip tracker

Check the flight status the staff arriving in
Reach on the airport to welcome the staff early to the prior time of flight arrival
Collect the staff from Airport
Collect their passport
Arrange transport for the staff
Take the staff to accommodation safely and handover their passports to the accommodation team.