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Jawaher Osama, Boutique Manager

Jawaher Osama

Boutique Manager·CB2

Saudi Arabia

Bachelor's degree, Administration And Basic Sciences

Work experience

Total years of experience: 12 years, 2 months

Boutique Manager

January 2024 - January 2026

CB2

Jeddah, Saudi Arabia

January 2024 - January 2026

• Implement CRM and clienteling strategies to foster loyalty.
Company industry:
Home & Office Furniture
Job role:
Management

Boutique Manager

January 2022 - January 2023

Valentino

Jeddah, Saudi Arabia

January 2022 - January 2023

• Developed clienteling initiatives to deepen customer relationships.
Company industry:
Retail & Wholesale
Job role:
Management

Boutique Manager

January 2020 - January 2022

Burberry

Jeddah, Saudi Arabia

January 2020 - January 2022

• Drove revenue through personalized client approaches and CRM.
• Trained and mentored team to uphold brand standards.
• Boosted performance through goal-setting and feedback.
Company industry:
Retail & Wholesale
Job role:
Management

Boutique Manager

October 2019 - February 2020

Van Cleef And Arpels - Saudi Arabia

Jeddah, Saudi Arabia

October 2019 - February 2020

Managing,
Sales & Performance
Boutique Operations
Stock
After Sales Service.
Company industry:
Jewelry & Gold
Job role:
Management

Boutique Manager

January 2019 - January 2020

Van Cleef & Arpels

Jeddah, Saudi Arabia

January 2019 - January 2020

• Maintained compliance with corporate and merchandising guidelines.
Company industry:
Retail & Wholesale
Job role:
Management

Boutique Manager

December 2017 - September 2019

Christian Louboutinn

Jeddah, Saudi Arabia

December 2017 - September 2019

Manage the sales team
• Ensure target achievement
• Weekly reporting of team performance
• Weekly performance check with a plan to develop the sales staff
• Ensure KPI’s are met
• Inventory Management
• Warehousing and logistics
• Manage product launch
• Selecting Brand influencers (Celebrities)
• Damage control and renovating the boutique before and after floods without effecting volume
sales and the products in stock
• Weekly training of staff on company policies and brand value with in-depth product knowledge
• Ensuring highest scores from auditors (Master Shoppers)
• Maintaining high CRM standards
• Maintaining brand loyalty by ensuring timely customer service
• Maintain repeat sales
• Acting supervisor for another Christian Louboutin boutique
Company industry:
Fashion & Apparel
Job role:
Sales

Boutique Manager

January 2017 - January 2019

Christian Louboutin

Jeddah, Saudi Arabia

January 2017 - January 2019

• Analyzed trends to align product offerings with market demands.
Company industry:
Retail & Wholesale
Job role:
Management

Sales Manager

August 2016 - December 2017

M. H. Alshaya Company - Saudi Arabia

Jeddah, Saudi Arabia

August 2016 - December 2017

Handled more than 15 Brands with varied skews for make-up skin, Care, and fragrance.
• Manage a diverse sales team of more than 32 employees.
• Weekly performance check with a plan to develop the sales staff
• Ensure KPI’s are met
• Logistic and Warehouse Management
• Micro Supply Chain Management
• Manage product launch from inception
• Ensuring highest scores from auditors (Master Shoppers)
Company industry:
Perfume & Cosmetics
Job role:
Sales

Sales Store Manager

January 2016 - January 2017

Debenhams (Cosmetics Division)

Jeddah, Saudi Arabia

January 2016 - January 2017

• Boosted departmental performance through strategic sales efforts.
Company industry:
Perfume & Cosmetics
Job role:
Sales

Store Manager

May 2015 - April 2016

Alyasra Fashion

Jeddah, Saudi Arabia

May 2015 - April 2016

Retaining Clients by innovative client loyalty programs
• Work in coordination with all departments including HR by implementing various policies
• Minimize stock loss by regularly monitoring the inventory
• Achieve highest margin Sales
• Communicate and liaise with brand teams abroad
Establish the brand in a novel market for women as Sales executives
• Proactive problem solving
• Manage an extended product line
• In-charge of Visual Merchandising
• Maintain in-depth knowledge of the section merchandise,
• Ensure promotions and fast selling line are featured
• Action plan and weekly commercial design.
• Training and development of the Sales Staff
Company industry:
Fashion & Apparel
Job role:
Sales

Store Manager

January 2015 - January 2016

DKNY

Jeddah, Saudi Arabia

January 2015 - January 2016

• Oversaw merchandising efforts to align with brand image.
Company industry:
Retail & Wholesale
Job role:
Management

Operations Manager

November 2013 - May 2015

Alhokair Fashion Retail

Jeddah, Saudi Arabia

November 2013 - May 2015

Manage 15 stores and brands
• Manage over 50 employees (Managers and Sales Associates)
• Micro Manage operations for 15 stores
• Ensure Cash flow from all 15 stores
• Ensure target achievement for all 15 stores
• Organize the stores ensure the displays are systematically aligned
• Maintenance of each store ensuring that they are inline with the group policies
• Trouble shooting and managing employee disputes of all stores
• Maintaining high standards of client loyalty and service
Company industry:
Fashion & Apparel
Job role:
Management

Sales Operations Manager

January 2013 - January 2015

Mall of Arabia

Jeddah, Saudi Arabia

January 2013 - January 2015

• Managed multi-store operations to optimize efficiency.
Company industry:
Real Estate
Job role:
Management

Education

King Abdulaziz University

June 2015

June 2015

Bachelor's degree, Administration And Basic Sciences

Saudi Arabia

GPA (point): 3.51 out of 5

GPA (point): 3.51 out of 5

King Abdul-Aziz University

February 2015

February 2015

Bachelor's degree, Administration And Basic Sciences

Saudi Arabia

Skills

Managerial Skills
Expert
Managerial Skills
Expert
Performance Tuning
Expert
Performance Tuning
Expert
Client Interfacing
Expert
Client Interfacing
Expert
leaders
Expert
leaders
Expert
motivation
Expert
motivation
Expert

Languages

English
Expert