Insurance Officer
Al Nabooda Insurance Brokers
Total years of experience :2 years, 3 Months
March 2 012 - April 2014 Insurance Officer
Al Nabooda Insurance Brokers Dubai, UAE
• Promote and conduct sales on Auto Insurance products over the phone, and in person.
• Generate Leads thru Sources (i.e. referrals, ENOC Campaign) to obtain bulk business for the company.
• Assist Team Leader in analysis of the reports and decision making based on it.
• Set targets within the team to achieve the set targets, monitor daily performances and address the challenges through discussions.
• Discuss with the Underwriters from Insurance Companies to discuss business statistics and our
feedback on the schemes.
• Calling and coordinating with the renewal customer on daily basis.
• Managing the AUDI/VW/ PORSCHE showroom's insurance desk.
• Coordinating, collecting and analyzing regular feedback from customers and based on that,
providing reports to the management.
• Performing multifunctional work assignments when the need arises.
• Giving new quotes to the sales consultant for their vehicles.
• Preparing Renewal Notices and forwarding to delivery channels.
• Informing customers about their insurance renewals and sending quotations as required.
• Documentation of receipts and the policy documents.
• Preparing dispatch for delivery of the policy documents.
• Updating and preparing weekly renewal status reports.
• Claim registration and repair assistance.
• RTA registration and testing assistance.
• Assistance in Policy cancellations and issuance of refund cheques.
• Replacement for the insurance officer at the Porsche showroom once a week.
• New policy issuance and explaining policy terms to customers.
• Preparing Finance & Insurance Report on a daily basis at the showroom.
• Handle direct walk in customer in our Porsche, Audi & Volkswagen showrooms, answering
customer queries, problem solving and providing detailed information on new products.
• Achieve Key Performance Indicators including sales, quality and operational standards.
• Awarded Best Performer of the year 2012
2
August 2 0 1 0 - November 2011 S r.QualityAnalyst
SutherlandGlobalServices Kochi, India
• Performing Quality Monitoring & Case Quality Checks.
• Support team in achieving Customer Satisfaction target for assigned team.
• Creating a quality culture, keeping people focused on understanding the customer's needs.
• Propose new actions to improve productivity and share best practices with the Team Lead and the Assistant Operations Manager of the team.
• Global Calibrations with Clients and Auditors from various countries.
• Prepare QA Evaluation sheet and generate weekly/monthly reports.
J u n e 200 9 - J u l y 2 0 1 0 GuestRelationsOfficer
GreenTango Kochi, India
• Responsible for the efficient management of the reception area.
• In charge of designing and marketing of promotional activities.
• Responding to customer feedbacks.
• Ensure quality house-keeping and maintain quality of food service at the restaurant.
• Ensure timely provision of stationery, uniforms etc.
• Employee Engagement activities.
M a y 2 00 6 - F e b 2 0 0 9 Sr.CustomerServiceExecutive
Mahind ra Sat yam Bangalore, I n d ia
• Verifies Medical benefits of the patients to the Medical providers/ Hospitals.
• Answering queries related to availing medical claims
• Explains various aspects of the Medical Insurance.
• Mentor and ensure smooth induction of new hires in the process
• Encourage and initiate sharing of best practices
• Understand client's processes and suggest modes of value addition
3
A CHIEVEMEN T S:
• Awarded Best in Quality in Dec 2006
• Awarded Best in High Productivity in Dec 2006
• Awarded Best in High Productivity in May 2006
• Awarded Best in High Productivity & Quality in Oct 2007
• Awarded Best in High Productivity & Quality in Jan 2008
• Awarded Best in High Quality in Nov 2008