JAYAKRISHNAN MURALEEDHARAN LAKSHMI NILAYAM

Responsible for whole workshop operation, process, revenue, Training's, equipment's, productivity, efficiency etc.To make sure in the smooth functioning of service operation.
Arrange, schedule organize various categories and manpower equally by analyzing the skill matrix and requirements of workshop.
Review and monitor workshop process to ensure that all actions have been documented according to Service Workshop policies and procedures, Manage, arrange, organize working environment to adhere the internal and external audit policies.
Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation.
Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
Conduct induction training's for new employees, New vehicle launch training's, Presentation of new service measures and technical bulletins.
Skill matrix evaluation based on repeat repairs internal and external and conduct adequate training's.
Calculation of effectiveness of training on job by calculating efficiency and productivity.
Providing On Job Training's to weak technicians and for latest updations.

Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results, implementing changes.

Analyze current procedures and activities to identify and present opportunities for improvement of the workshop.
Coordinate automotive repair and maintenance services to obtain maximum utilization of automotive equipment's and prevent operational delays in other departments.
Direct and coordinate, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions.
Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
Monitor work flow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness.
Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures, Manage, arrange and organize working environment.
Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Assist with quoting, project management, materials purchasing and quality checks.
Act as a technical adviser on key projects and other areas of the business as requested.

The single point contact between the M&M and customer
customized attention right through new vehicle delivery, interaction during different stages of customer life cycle.
To resolve customer concerns by consistent follow ups with the relevant process owner and close the concern with delight.
To deliver high customer satisfaction by following & monitoring vital few parameters constantly.
Plan and execute contact calendar to enhance customer experience.

To leverage technological aids for service to enhance customer experience.
To Monitor infrastructure upkeep & cleanliness.
To Monitor the daily activities and monitor the well and systematic proceedings of team.
To manage and monitor the monthly revenue of the team.
Deal all the issues regarding warranty approval, Goodwill, etc from M&M, go to all extents for fulfillment of customer wants.

To maintain customer goodwill by greeting and acknowledge all customers comes in contact with..
Analyzing sales statistics and determining sales potential & inventory requirements
To monitor and maintain cleanliness and order.
To assist service department in making orders, parts issuals, making quotations, special orders, VOR etc.
Maintain the retail sale floor and displays to meet or exceed the dealerships standards and today's customer satisfaction.
Assist in handling customer complaints and concerns and make sure the problem is corrected to the customers and dealership standards.
Organize and arrange accessories as per the request of customer or service department
Monitoring daily and monthly targets by making sure branch target is achieved.
Willing to approach customers and able to close a sale by negotiating with customer and by building good rapport with customers.
Worked as part of the sales team providing excellent customer service.
Dealing with and resolving customer complaints
and concerns
Having team meeting and sharing best practice ideas with colleagues.
Adherence to all Company policies and procedures.
Maintaining very high merchandising standards.

I was In charge for all the service activities done, have to monitor the in flow and out flow of the vehicles, quality of the service, arrange and organize manpower, parts needed and the technical needs have to be supplied or clarified.Deal with customers and monitor the monthly revenue of the Department.