Logistics & Admin Officer
AAB World
Total years of experience :16 years, 7 Months
- Responsible for purchasing, invoicing and transferring of stocks from warehouse to showrooms
- Utilizing Al Ameen System to purchase, invoice and stock transfers
- Serves as point of contact for suppliers and vendors
- Responsible for ordering of stocks from suppliers and ensures standard operating procedures
- Aggressive follow up and up to date tracking of shipments
- Responsible for the receiving of shipments and ensures that items received are in good condition.
- Prepares and maintains weekly and monthly inventory reports using MS Excel
- Creates invoice and purchase reports accurately
- Utilizing Magento System to enter new products, edit prices and see online orders
- Receives customer orders and manages delivery of ordered items for safe arrival to customers
- Maintains good relationship with suppliers, vendors and customers
- Assists customer inquiries thru phone and email
- Resolves customer complaints and concerns
- Utilizes Outlook Email for communication with customers, suppliers, vendors and internal colleagues
- Prepares PowerPoint presentations for New Product Trainings and refresher Trainings
- Conducts Trainings such as Introduction to new products and refresher trainings for colleagues
- Prepares office correspondences such as letters and memos when requested
- Provided excellent customer service
- Assisted customers on inquiries and queries
- Resolved customer complaints without escalating to supervisor or management
- Used Outlook Email for communication with customers and to other store departments
- Operated cash register depending on the department workflow
- Ensured security of money by following all established procedures
- Maintained cleanliness of all workspaces
- Properly disposed un-sellable items
- Advised immediate supervisor of equipment repair and supply needs
- Referred unanswered product questions to customer service or to appropriate employee
- Attended department meetings and trainings as requested
- Prepared minutes of meetings and circulated within the department
- Provided product or service information to assist customer in making decision
- Answered telephone calls and made appropriate transfers
- Replied to emails regarding product inquiries
- Solved customer’s problems and complaints or proposes solutions
- Sent replacement products or reverse fees
- Sold products and services/ Upselling
- Prepared source data for computer entry by compiling and sorting information
- Quickly and accurately completed data efficiently to database
- Secured information by completing database back up
- Maintained logs of activities and completed tasks
- Corrected data entry errors and stored documents in the correct locations
- Sent emails and distributed mails
- Maintained data entry requirements by following data program techniques and procedures
- Focused on Sales efforts
- Offered and sold products to customers
- Worked with customers to find out what they want and created solutions and ensured smooth sales process
- Found new sales leads from client referrals, directories and etc.
- Visited clients in fields
- Made sure that the shop was clean and tidy
- Responsible for the shop’s needs
- Created daily report regarding shop activity
- Maintained database for customers of the shop and made sure that they were satisfied with the service
- Performed troubleshooting on the computer in the shop
- Made sure that shop was secured