Presales/Sales Engineer
METRA COMPUTER
Total years of experience :9 years, 8 Months
METRA COMPUTER - Bur Dubai, Dubai
Presales/Sales Engineer, August 16 2010 - Till date
Company Overview: Metra is one of the leading technology distributor in the Middle East partnering with some of the world's leading technology vendors like HP, Dell, Microsoft, Intel, Cisco,
Samsung, Western Digital, Hp Procurve, ZyXEL, Ubiquiti and AVG.
Job Outline:
• Currently handling Sales for Aruba, Tripplite and Zyxel and capable of providing
technical support/preparing BOM based on customer RFQs in absence of presales
resource.
• Building customer database for above mentioned products in U.A.E, and other GCC
regions like Qatar, Kuwait, Oman.
• Interacting with existing and new customers, making regular calls to potential
customers and meeting up with them as part of recruiting new partners and build the database.
• Interacting with end users on Projects and scheduled meetings along with resellers
• Interacting with the Vendors (Aruba, Tripplite, Zyxel) on a regular basis and therefore
updated on all activities, promos and projects. Negotiating on pricing for specific projects.
• Was responsible for providing Presales support for HP Networking, Ubiquiti, ZyXEL
• Conducted Product trainings on ZyXEL, Ubiquiti for customers in the UAE.
• Have learnt on all of the product range and the solutions offered for HPN, Ubiquiti,
Zyxel. Involved in preparing BOMs for HP Networking Projects (Qatar and Kuwait) based on Customer RFQs and requirements
• Also Assisted in Product Management of HP Printers and Supplies for UAE - (FY 2011- 2012)
LOGICOM - Jebel Ali, Dubai U.A.E.
Cisco Presales Engineer, July 8 2007 - August 12 2010
Company Overview: Logicom is a leading wholesale distributor for many leading
IT vendors (Cisco, HP, Intel, Seagate, MS, Kingston etc)
Job Outline:
• Presales and Post Sales technical support for Cisco and StoneVoice products.
• Ownership of Smartnet (Cisco enhanced services) and Smartcare business.
• Interaction with the team at Cisco and the Sales and Technical team at the reseller
community to position the right products and solutions.
• Negotiation and closure of Cisco Services deals with Resellers.
• Singlehandedly was responsible for the Services target and Technical support for 2
years (2007-2009) covering the UAE and Gulf Region.
• Well versed with SMS-1 and SMS-3 Smartnet process.
• Have done Presentations, taken ownership of running Webex sessions to train partners on new Products and Technologies.
• Involvement in technical consultation, design and verification of Cisco solutions at different levels.
• Familiar with the process of Cisco online Ordering and Handling Customer Cases with
Cisco related to ordering
• Helped in Extending the Cisco Technical Assistant Center (TAC) and software
center access to the resellers
Projects Undertaken: • Resource Manager Essentials
February 2005 - January 15 2007, HCL-Cisco Chennai
This application is a part of NMS (Network Management System) . Key functionality is to provide Network Management Solutions for Cisco switches, routers and access servers.
The Client/Server version uses a Java enabled web browser for its GUI front-end.
Team Size: 8
My Contribution:
- Participated in Requirement analysis, Review of product requirements
document
(PRD) and System Functional Specifications (SFS)
- Prepared test plan with all possible scenarios.
- Key Contributor in Functional testing, also coordinated testing activities.
- Participated in Product Doc Reviews.
Additional Responsibilities: - Handled Product related Customer Queries and interacted with TAC Engineers of Cisco.
- Presented TOI sessions to new joiners
- Always maintained an excellent rapport with developers
- Handled Technical Sessions for CCNA.
- Mentored new joiners on the processes of the company and the Testing
Process followed.
• Small Network Management system
This application is a part of NMS. Key functionality of the product is to facilitate user in performing various backend configuration on the device through web interface. The
configuration includes VLAN creation, user tracking, network discovery and topology.
Team Size: 2
My Contribution: - Prepared test plan with all possible scenarios.
- Did Functional and Regression testing single handedly.
JOB COMPETENCIES
• Thorough knowledge of Cisco Product range both on specifications and part numbers
• Ability to respond quickly and correctly to all Cisco product queries with full confidence.
• Quick learner and ready to adapt to any changes, Committed.
• Excellent communication Skills
• Attention to detail
• Good Team player
• Vendor negotiation
HCL-CISCO, Chennai, India
Member Technical Staff, Jan 2005- Jan 2007
Company Overview: HCL Technologies is a leading global IT services
company, working with clients in the areas that impact and redefine the core of their businesses
Job Outline:
• 2 years of Testing experience of NMS (Software)
• CCNA Certified and completed CCNP (Switching)
• Technologies involved SNMP, SSH, RCP.
• Knowledge of Cisco Devices.