Assistant Vice President
Angel Broking Ltd
Total years of experience :15 years, 11 Months
Building Relationships & driving results: Required to interact and build relationships with partners for multiple banking products ranging from Personal Loans, Credit Cards, Home Loans, etc across hierarchy by working with the Sales & Operations team for improving conversions of our portal applications. Handle key channel partner relationships assigned across locations and take a strategic approach to problem solving.
Data Analysis & number crunching: Analyzing client's performance on our platform and having regular interactions with key stakeholders at partner’s end to improve process efficiency using knowledge of their systems and processes to our advantage. Conduct reviews and feedback sessions for partner regional / central sales teams.
Performance Improvement: Deep dive into location level / segment-wise performance for key relationships and initiate business reviews with central SPOCs and drive continuous improvement resulting in Win-Win for customer and partner.
• Drive for Process Excellence: Continuously push for a better process by doing a gap-analysis and recommend ways to plug the same. Be ready to handle senior level management and push for organization’s goals for a win-win.
• Carving a digital sales channel: Work with Banks/NBFC leadership to carve out a separate digital sales/fulfilment vertical for our channel by showcasing higher value delivery from digital sourcing.
Qualities to drive the Retail Assets Department:
Excellent Communication & Presentation skills.
Highly analytical and capable of working with large data sets.
Basic understanding of technology and core banking systems (LOS & LMS).
Drive to transform existing processes to more efficient ones that result in higher throughputs.
Ability to work under minimal supervision.
High accountability and ownership within the team.
Ability to function in a dynamic and changing environment.
Team Management spread across location
Citibank, Mumbai Jan 2011 till date.
Designation: Manager - Alternate Channel Sales, S&D, GCG From Jan, 2015 till date
Andromeda BPO Pvt Ltd:
• Currently Acquiring clients by Personal Loans via DSA.
• A confident and reliable professional offering 9years+ work experience in Banking (Assets & Liabilities) Sales.
• Handling Team 60+ which includes AVP, Process Manager, 2 Quality, 3 support staff, 3 Team Leaders, Verifier & rest 50 tele calling agents of Andromeda BPO Pvt Ltd.
• Generating the appointments for Pan India via Citibank Internet channel, LMS, Inbound Channel, Bank Bazaar, Policy Bazaar & Deal4loans channels.
• Generating 15cr average Personal Loan Disbursal per month.
• Conducting Quality, Compliance& Product Training.
TCS BPO:
• Handling Team of 35 which includes 25 Tele Callers, 2 Team Leaders, 2 MIS, 2 Quality, 1 Verifier & 1 Process Manager.
• Generating Personal Loan Business for PAN India via Pre Approved Citibank Suvidha Clients.
• Ensuring the cases gets booked in 30 mins post client confirmation.
• Conducting Quality, Compliance & Product Refresher Training.
• Generating 16cr PL Disbursal on an average per month.
Designation: Affluent Acquisition Manager (Citi-gold Savings & Current Account, Mortgage, Citi-banking account.) From Jan 2011 - Jan 2015
Role & Responsibilities:
• On boarding Citi-gold Savings account by Mutual funds (Equity, Debt & Gold), FMP, Structure Notes, Insurance (Term, ULIP, Medi claim, Endowment), PMS, DMAT, etc
• On boarding clients for Mortgages (Home Loan, Loan against Property, Take over, etc)
• Commercial banking products CA, forex, Business Lending.
• Focus on business development through quality sourcing for assets & liabilities & revenue generation through asset, fee income and trade & forex revenue to on board new client.
• Selling credit lines to potential clients in the form of LCs, Bank Guarantee, Buyer’s Credit, Bill discounting, Pre / Post shipment finance, OD, CC & Term Loans.
• Understanding the working capital requirement of client, their business & financial analysis, credit & risk assessment
• Generate leads through references, micromarketing activities, and other permissible databases
• Use all available leads through tele callers, other existing customer databases, and leads generated by self, to engage with potential new customers.
• Understand customer needs, explore and educate customer on financial needs arising at various life stages
• Address how Citibank products and services can meet the short term and long term needs of the customer.
• Influence the customer to initiate the relationship which helps in supporting the immediate needs.
• Ensure that KYC/AML and other compliance norms are strictly adhered to.
• Completed all mandatory certifications within 90 days of joining the bank and continuously keep self-updated on changes in products, processes and compliance/regulatory norms.
• Provide complete and comprehensive information on products, services, charges etc. proactively to the customer and ensure best services are provided to them.
• Keep immediate supervisor informed about key market/customer information and proactively escalate potential issues/concerns.
Role & Responsibilities:
• Handling Team
• Generating new strategies
• Acquisition of new clients
• After sales services
Roles & Responsibilities:
• Channel Sales
• Building good relationship with customers
• Acquisition of new clients
• After sales services
• Post Graduate Program in Marketing & Business Management, MIT School of Business - Pune, India – 2008
