HR Transformation and Global Process Management Lead - Hire to Retire
IHS Towers
Total years of experience :21 years, 2 Months
Working alongside with the CHRO, HR Leadership Team and Transformation Office in driving the HR digital transformation
program globally while overseeing all HR processes, systems and data.
- Drives standardization, simplification and automation of Hire-to-Retire (H2R) processes while applying HR best practices
and robust controls in collaboration with SOX and Audit teams
- Reviews and approves HR policies and procedures, monitors HR metrics and controls process maps
- Manages the HR transformation activities from ERP selection, HR organization design, future H2R processes and change
management plans.
Key Achievements:
▪ Established HR’s future capability model, process taxonomy and global H2R processes for SAP SuccessFactors
implementation
▪ Developed the future HR Operating model and detailed organization design to support and align with the company’s
long-term vision and strategy
▪ Conceptualized the global Onboarding program, HR Glossary, Salary and Bonus Letter Automation Tool, HR Chatbot and
HR Employee Hubs to enhance employee experience and increase employee technology effectiveness
Project Manager for HR Operations on regional and global digital transformation projects and part of the global concept group covering Employment management portfolio with focus on process standardization, automation, digitalization and consistent service delivery across all 4 regions (Americas, Europe, IMEA and East Asia). Part of the ASK Program which targets on creating highly engaged and competent frontline teams to enhance employee service experience.
Key Achievements:
* Created and released standard HR letter templates for global usage
* Automated the letter printing process by implementing the CLM Apttus tool globally
* Automation of assignee’s payroll reporting for Europe region
* Conceptualized service attitude trainings for HR Operations service excellence workshops
* Standardized new hire’s welcome packs and created exit process workflows and manuals for all 34 MEA countries
* Reviewed all MEA country benefit policies and proposed better policy formulation and implementation
* Redesigned HR operations processes with focus on automation, simplification and standardization for 13 Middle East countries
* Managed business continuity plan for HR Operations MEA team during 2020 pandemic
Expert with in-depth knowledge on various Employment and Rewards (E&R) projects and activities such as annual compensation planning, incentive plans harmonization, calculation and payout, performance management and recognition, benefits tracking, salary ranges development, etc. Acted as internal consultant for other team members and shared valuable insights for process improvement.
Key Achievements:
* Successful roll out of new Sales Performance Management and Recognition tools in the region
* Led the competency development on C&B processes of 9 Payroll Specialists in Middle East and Africa regions
* Successful standardization of country policies in Middle East countries
* Centralized the incentive calculation and payment process for IMEA region
Short term assignment working on global HR integration projects related to the buyout of Alcatel Lucent. Integral member of core team that developed the New Nokia Employees handbook, Line Managers Onboarding Toolkit, HR Support Toolkit, new Nokia's target operating organizational structure, organization design and headcount mapping, HR processes and HRIS landscape planning.
Supported the Head of HR Operations for MEA in transitioning from traditional HR service towards HR shared services approach; Led the Gulf and Pakistan subregion team consisting of 2 HR Experts, 7 HR Specialists and 7 PROs located in 8 countries (Pakistan, UAE, Kuwait, Afghanistan, Qatar, Bahrain, Yemen and Oman); Acted as Compensation and Benefits Expert Team Leader for Middle East and Africa and working closely with C&B CoE, MEA on successful implementation of various C&B activities in the region such as incentive payouts, annual salary review, sales incentive plan harmonization, salary ranges development, calculation of off cycle and mandatory increases, etc.
Key Achievements:
* Successful creation and implementation of HR Connection teams and Expert groups in MEA region
* Made the Gulf and Pakistan team the best team in MEA region topping quarterly regional customer satisfaction surveys
* Trained the whole HR Connection MEA teams in using voice service and ticketing tool and HR Connection mailbox
* Saved the company with approximately USD10K per month on payroll cost for selected countries when in-house payroll project was implemented
Responsible for leading a team of 3 Payroll Coordinators from external vendor, 3 HR Administrators and 2 Government Relations Officers; managing the development and implementation of innovative HR administrative and payroll processes and procedures; coached UAE HR team and line managers in all people management and HR practices by being a subject matter expert in UAE Labour Law, UAE policies and practices and payroll and benefits administration; Responsible for monthly SOX Compliance reporting for UAE and ensuring that all HR and payroll processes are SOX compliant.
Key Achievements:
* Managed successfully the carve out activities for UAE during Nokia and Siemens merger
* Created harmonized country specific policies, processes and HR forms considering both Nokia and Siemens practices
* Supported the restructuring process, trained and guided line managers on overall communication and handling
Responsible for the full employment life cycle activities, recruitment process, payroll and benefits management and leave
administration.
Key Achievements:
* Completed and released the first comprehensive Siemens HR Policies and Procedures manual
* Conceptualized and implemented monthly onboarding programs for new hires
* Standardized various HR forms and automated payroll calculation sheets
Handling employee benefits administration, leave management, visa process, correspondence and company events.
Key Achievements:
*Implemented an insurance claims tracking system available for HR and insurance vendor usage
*Created a comprehensive leave database for HR and line
