Marketing Executive
Middle East Telecommunications Company (METCO)
Total years of experience :14 years, 1 Months
Setting plan, implementation and follow of all activities of brands supervised by the marketing manager.
Organize & overview proper research projects execution.
Taking part in making the budget of the department.
Coordinate with external research agencies when necessary.
Regularly updating the company’s website.
Writing press releases.
Completing paperwork.
Develop & maintain social media profiles on Twitter, Facebook & Instgram.
Following up with the customers through phone calls to finalize customer satisfaction surveys.
Coordinate with other departments in the company to fulfill their marketing related requests.
Assist the marketing manager in all planning operations.
Preparing reports by collecting, analyzing and summarizing information to the marketing manager.
Arranging promotional & social events from A to Z (Exhibitions, Conferences, Workshops & Open days).
Full adhere to company policies & procedures.
Working closely with design agencies & other suppliers to get the company’s tasks finished.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques Confirm all the administrative tasks.
Answers all incoming telephone calls in a professional and courteous manner.
Compute, record, and proofread data and other information (records, reports, etc...).
Set a clear mission and deploy strategies focused towards that mission.
Analyze statistics and compile accurate reports.
Maintain an orderly workflow according to priorities.
Accomplishes customer service human resource objectives by orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
Adhere to and manage the approved budget.
Marketing the company’s products using the digital media.
Contacting the customers & following up with them.
Track market and company sales performance.
Generate leads and drive sales.
Preparing proposals to potential customers.
Attending tenders.
Resolve customer complaints via phone, email, social media, or face to face.
Answers all incoming telephone calls in a professional and courteous manner.
Advise on chamber information.
• Attends regular customer service departmental meetings.
Act as the company gatekeeper.
Compute, record, and proofread data and other information (records, reports, etc...).
Maintain and update filing, inventory and database systems, either manually or computerized.
Take payment information and other pertinent information such as addresses and phone numbers.
Works with the organization’s other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.
Work with customer service manager to ensure proper customer service is being delivered.
Performs other related duties as assigned by management.
Obtains client information by answering telephone calls; interviewing clients; verifying information & handling problems.
Determines eligibility by comparing client information to requirements.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting escalations to management level.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
Contacting customers from the USA.
Generate and qualify leads through cold calling.
Manage leads by tracking and following up on them.
Conduct sales presentations and product demos via the phone and internet.
Close sales and meet monthly sales goals in accordance with development plan.
Produce activity reports to supervisor.
Following up with the customers & handling their problems.
تم الحصول على تقدير عام جيد بنسبة 69% ف الاقتصاد .