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jean bato, General Manager

jean bato

General Manager·Umi Sushi restaurants LLC, Dubai

Lebanon

High school or equivalent, Law

Work experience

Total years of experience: 27 years, 11 months

General Manager

May 2016 - December 2019

Umi Sushi restaurants LLC, Dubai

Dubai, United Arab Emirates

May 2016 - December 2019

Accomplishments
•Handling two different concepts.
•Establishes restaurant business plan by surveying restaurant demand.
•Meets restaurants financial objectives by developing financing.
•Establishing banking relationships.
•Decision maker for opening and finding new location.
•Preparing financial, marketing and sales projections, analyses, and estimates.
•Opening new markets and selling franchises.
•Oversee expansion, new outlets opening design and layouts.

Accountabilities
•Closing deals with suppliers, advertising companies and contractors.
•Finalize lease agreement and negotiate the terms.
•Managing profitability.
•Conduct weekly meetings with owners and office managers.
•Rebranding Umi Sushi concept.
•Established the delivery call center.
•Accomplishes company goals by accepting ownership for accomplishing new and different request.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Group Operations Manager

June 2015 - May 2016

Umi Sushi, Umi fusion, Coffee shop company

Dubai, United Arab Emirates

June 2015 - May 2016

Accomplishments
•Handling five different concepts.
•Menu development for all concepts.
•Developed and implemented a delivery system with a call center for Umi Sushi.
•Established a training center.
•Involved in finding new locations.
•Set up a standard operational manual for Umi Sushi
•Involved in opening new market (Qatar, Kuwait)

Accountabilities
•Recruiting, hiring and training for almost all management and employee.
•Established and implemented departmental policies, goals, objectives and procedures.
•Developing a business and marketing plan for the whole group.
•Profit and lost control/Audit
•Handling the marketing activities and dealing with advertising companies.
•Working closely with the owners.
•Handling purchasing department and dealing with suppliers.
•Ensure compliance to service/ food quality standards and other organizational policies/ procedures.
•Manage operations with budgetary constraints.
•Dealing with high level management in a professional way.
•Conducting weekly and monthly meeting for all areas and restaurants managers.
•Set up new rules and guidelines for the head office.



MIDDLE EAST GROUP, Dubai
Café Supreme, X-Presse café, Karakand
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operations Manager

April 2005 - May 2015

April 2005 - May 2015

Accomplishments
•Played key role in development & addition of two new concepts to the group - Xpresse Cafe and Karakand Sea food Restaurant.
•As Operations Manager, set-up, planned and designed Xpress Café and Karakand Sea Food Restaurant locally including all its operations, processes and business module.
•Managed operations for Café Supreme, provided and handled its franchisee network in other countries.

Accountabilities
•Develop/ implement business & marketing plans for individual outlets.
•Coordinate with marketing teams and advertising companies in accomplishment of business targets.
•Focus on operational improvements and setting up new outlets with varied concepts.
•Ensure compliance to service/ food quality standards and other organizational policies/ procedures.
•Set up & manage outlets across Emirates in UAE, GCC and Egypt.
•Participate in recruitment, hiring & training of employees based on business requirements.
•Optimize resource utilization to maximize productivity.
•Conduct audits to ensure compliance to various parameters.
•Involved in launch & development of new menus, designing operational manuals for various departments.
•Liaise with the Purchasing Department & Suppliers with regards to procurement.
Job role:
Management

Area Manager

September 2001 - February 2005

Pizza hut

Beirut, Lebanon

September 2001 - February 2005

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Training & Quality Manager

July 2000 - August 2001

Pizza hut

Beirut, Lebanon

July 2000 - August 2001

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

February 1996 - June 2000

Pizza hut

Beirut, Lebanon

February 1996 - June 2000

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Restaurant Manager

April 1994 - January 1996

Pizza hut

Beirut, Lebanon

April 1994 - January 1996

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

January 1992 - March 1994

Terranga Restaurant

Beirut, Lebanon

January 1992 - March 1994

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Lebanese University

January 1990

January 1990

High school or equivalent, Law

Lebanon

,

Skills

Working Under Pressure
Expert
Working Under Pressure
Expert
Team oriented
Expert
Team oriented
Expert
Profit Maximization
Expert
Profit Maximization
Expert
Proven influencer and negotiator
Expert
Proven influencer and negotiator
Expert
Launching Of New Products
Expert
Launching Of New Products
Expert
ADVERTISING
Expert
ADVERTISING
Expert
DESIGN
Expert
DESIGN
Expert
FOCUS
Expert
FOCUS
Expert
HIRING
Expert
HIRING
Expert
MARKET PLANNING
Expert
MARKET PLANNING
Expert
MARKETING
Expert
MARKETING
Expert
NETWORKING
Expert
NETWORKING
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Team oriented
Expert
Team oriented
Expert
Profit Maximization
Expert
Profit Maximization
Expert
Proven influencer and negotiator
Expert
Proven influencer and negotiator
Expert
Launching Of New Products
Expert
Launching Of New Products
Expert

Languages

Arabic
Expert
English
Expert
French
Expert